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TROUBLESHOOTING
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY ROWER MAKES NORMAL?
Our rowers are some of the quietest available because they use belt drives
and friction free magnetic resistance. We use the highest grade bearings and
belts to minimize noise. However, because the resistance system itself is so
quiet, you will occasionally hear other slight mechanical noises. Unlike older,
louder technologies, there are no fans, friction belts, or alternator noises
to mask these sounds on our rowers. These mechanical noises, which may
or may not be intermittent, are normal and are caused by the transfer of
significant amounts of energy to a rapidly spinning flywheel. All bearings, belts
and other rotating parts will generate some noise which will transmit through
the casing and frame. It is also normal for these sounds to change slightly
during a workout and over time because of thermal expansion of the parts.
WHY IS THE ROWER I HAD DELIVERED LOUDER
THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because
there is generally more background noise than in your home.
Also, there will be less reverberation on a carpeted concrete floor
than on a wood overlay floor. Sometimes a heavy rubber mat will
help reduce reverberation through the floor. If a fitness product
is placed close to a wall, there will be more reflected noise.
HOW LONG WILL THE DRIVE BELT LAST?
The computer modeling we have done indicated virtually thousands
of maintenance free hours. Belts are now commonly used in far
more demanding applications such as motorcycle drives.
CAN I MOVE THE ROWER EASILY ONCE IT IS ASSEMBLED?
Your rower has a pair of transport wheels built into the front stabilizer tube.
Please follow the MOVING THE ROWER section to transport your rower. It
is important that you place your rower in a comfortable and inviting room.
Your rower is designed to use minimal floor space. Many people will place
their rowers facing the TV or a picture window. If at all possible, avoid
putting your rower in an unfinished basement. To make exercise a desirable
daily activity for you, the rower should be in a comfortable setting.
NEED ASSISTANCE?
If this troubleshooting section does not remedy the
problem, discontinue use and turn the power off.
Please reference contact
information on the INFORMATION
CARD for assistance.
The following information may be asked of you when
you call. Please have these items readily available:
• Model Name
• Serial Number
• Proof of Purchase (receipt or credit card statement)
Some common troubleshooting questions
that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every
use? With every user?
• If you are hearing a noise, does it come from
the front or the back? What kind of noise is it
(thumping, grinding, squeaking, chirping etc.)?
• Has the machine been maintained per
the MAINTENANCE schedule?
Answering these and other questions will
give the technicians the ability to send proper
replacement parts and the service necessary to
get you and your elliptical running again!
You may find more troubleshooting suggestions
on the customer support section of our website.
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