facility. An Online Service Request is available
at http://www.horizonhobby.com under the
Support tab. If you do not have internet
access, please contact Horizon Product
Support to obtain a RMA number along with
instructions for submitting your product for
service. When calling Horizon, you will be
asked to provide your complete name, street
address, email address and phone number
where you can be reached during business
hours. When sending product into Horizon,
please include your RMA number, a list of the
included items, and a brief summary of the
problem. A copy of your original sales receipt
must be included for warranty consideration.
Be sure your name, address, and RMA number
are clearly written on the outside of the
shipping carton.
NOTICE: Do not ship LiPo batteries to
Horizon. If you have any issue with a LiPo
battery, please contact the appropriate
Horizon Product Support office.
Contact Information
Horizon Hobby
United
Horizon
States
Service Center
(Electronics
and engines)
Horizon
Product Support
(All other products)
United
Horizon Hobby
Kingdom
Limited
Germany Horizon
Technischer
Service
France
Horizon
Hobby SAS
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-
of-purchase date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free
of charge. Service or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by war-
ranty service will be completed and payment
will be required without notification or
estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By
submitting the item for service you are agree-
ing to payment of the service without notifica-
tion. Service estimates are available upon
request. You must include this request with
your item submitted for service. Non-warranty
service estimates will be billed a minimum of
½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money
orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for
service, you are agreeing to Horizon's Terms
and Conditions found on our website http://
www.horizonhobby.com/Service/Request/.
Address
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Christian-Junge-
Straße 1
25337 Elmshorn
Germany
14 Rue Gustave Eiffel
Zone d'Activité du
Réveil Matin
91230 Montgeron
Phone Number/Email Address
877-504-0233
Online Repair Request:
www.horizonhobby.com/service
877-504-0233
productsupport@horizonhobby.com
+44 (0) 1279 641 097
sales@horizonhobby.co.uk
+49 (0) 4121 2655 100
service@horizonhobby.de
+33 (0) 1 60 47 44 70
infofrance@horizonhobby.com
EN
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