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In cooperation with the service department:
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Check functionality after falling to water or to the ground.
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Check functionality when the cover is broken.
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Send the device back if it does not work in accordance with the user manual.
FREQUENTLY ASKED QUESTIONS
Question: On my MacBook 13" / 15" 2016 and later, wi-fi or Bluetooth stops working; or USB 3.0 devices
connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the range of 2.4GHz. A possible solution is to connect the
docking station to the Thunderbolt 3 (USB-C) port of the Mac on the left side nearest to you or use the
ports on the right side. These ports are situated farthest from the wi-fi antenna. The next solution is the use
of the 5GHz zone and the placement of the docking station as far as it could be from the monitor of your
Mac. For more information, please refer to: https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example, Microsoft Wireless set
3000/5000), which are connected in the docking station, stop working or irregularly disconnect. Where is
the problem?
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device. The wireless device should
be placed outside of the close proximity of USB 3.0 ports and cables. Place the wireless device as far from
the USB 3.0 ports and cables as possible. You could use for these purposes, for example, an extension cord
for the connection of WLAN dongles or sets.
Question: I have your device and picture transmission doesn't work.
Answer: Your device has to comply with the system requirements, mainly: support of DP alt mode on the
USB-C port. Our web-site includes a review of the supported devices:
http://www.i-tec.cz/obrazky/files/Compatible_devices.pdf. In case you cannot find your device in the list,
please turn either to the manufacturer of the device or to our technical assistance:
support@itecproduct.com.
Question: I have a notebook with a Thunderbolt 3 port; despite of it, the notebook is not recharged.
Answer: According to the specification of Thunderbolt 3, power supply of the notebook is just optional. Not
all laptops have this option, mainly laptops with a power supply source higher than 100W.
Question: The picture on the connected monitor is blinking.
Answer: Try to use a more quality HDMI cable, it can solve your problem.
Question: Can I get more detailed information on the problems related to the USB-C docking station?
Answer: Of course, you can contact our technical help: support@itecproduct.com.
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