Storch DMS 25 PRO Mode D'emploi page 50

Malfunctions and their potential causes
Malfunction
Mixer does not start up
No water flow
Consistency varies
Warranty
A legal warranty period of twelve months from the date of purchase/date of invoice applies to our tools for commercial
customers.
Claims
If you wish to claim under our warranty or guarantee, please return the complete machine and your invoice to our
logistics centre in Berka, postage paid, or send it to one of our authorised service centres. We request that you contact
us beforehand by calling our free STORCH service hotline on 0800 7 86 72 47.
Warranty entitlement
Claims can only be accepted for material defects or manufacturing errors, and only assuming proper use of the appli-
ance. Wear parts are not covered by warranty claims. All claims shall become void in the event of installation of third
party components, improper handling and storage, as well as in the event of obvious disregard of the operating instruc-
tions.
Performing repairs
All repairs must be conducted on our premises or by an authorised STORCH service centre.
Disposal
End-of-life devices must not be disposed of as domestic waste. Please take them to a suitable collection point or hand
over the end-of-life device to your specialist dealer.
Translation of the original instruction
Cause
No mains voltage.
Mortar solidified in the mixing pipe.
Overload safeguard tripped
Dirt trap clogged in the GEKA coupling
Solenoid valve soiled
Solenoid valve defective
Pressure reducer closed
Dosing valve closed
Water inlet on mixing pipe soiled
Pressure reducer screen is soiled
Dosing shaft is clogged
Solution
Checking mains voltage
Clean mixing pipe.
Cable drum: Identify the reason for the
overload, push in the overload switch.
Motor thermal switch triggered: Device
fails to start or stops. Unplug the mains
plug, identify the reason, wait for the
device to cool down. The thermal switch
resets automatically.
Clean the dirt trap
Clean the membrane
Replace the solenoid valve
Adjust the pressure reducer
Open valve
Clean water inlet
Clean pressure reducer screen
Replace the pressure regulator
Clean the dosing shaft
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