Air Techniques ScanX Intraoral View Notice De Montage Et D'utilisation page 58

Troubleshooting
EN-
Error
US
Imaging software fails to rec-
ognize the unit
The unit does not appear in
the selection list in VistaCon-
fig
The unit appears in the Vista-
Config selection list, but con-
nection is not possible
Error message "E2490"
Error during data transmission
between unit and computer.
Error message "CRC error
timeout"
54
Possible cause
Unit not switched on
Connecting cable between unit
and computer not correctly con-
nected
Computer does not detect any
connection to the unit
Hardware error
The IP address of the unit is
being used by another unit
Unit is connected downstream
of a router
The IP address of the unit is
being used by another unit
Subnet masks of the computer
and the unit do not match
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
Connecting cable used is incor-
rect or too long
Remedy
❯ Switch the device on.
❯ Check the connecting cable.
❯ Check the connecting cable.
❯ Check the network settings
(IP address and subnet
mask).
❯ Contact technician.
❯ Check the network settings
(IP address and subnet mask)
and assign a unique IP
address to each unit.
❯ Inform a service technician, if
the problem persists.
❯ Configure the IP address with-
out an intermediate router on
the unit.
❯ Reconnect the router.
❯ Manually enter the IP address
in VistaConfig and register the
unit.
❯ Check the network settings
(IP address and subnet mask)
and assign a unique IP
address to each unit.
❯ Inform a service technician, if
the problem persists.
❯ Check subnet masks, adjust if
necessary.
❯ Restore the connection to the
unit.
❯ Repeat the process.
❯ Only use original cables.
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