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7. Warranty and After-Sales Service
Y
our immersion detector is guaranteed for 2 years (detection unit and optional remote wireless siren).
Ensure that children or animals are not present during installation of your device.
WARRANTY COVER
AstralPool or its retailers shall provide the purchaser of this product (Basic™) with the services presented below.
AstralPool, distributor of Basic™ warrants Basic™ against any defects in materials and workmanship during
the period stipulated below, beginning from the date of first purchase:
I
Basic™ central units 2 years parts and labor
I
Remote wireless siren: 2 years parts and labor
Any of the consumables (e.g. batteries, dehydrating sachets, magnets, etc.) included in the original
Basic™packaging that prove defective due to a defect in materials or workmanship shall be replaced free of
charge during a period of 90 days, starting from the date of purchase.
If the user customer sells or transfers ownership or use of Basic™ in any manner whatsoever during the
warranty period, the warranty shall be considered void, since no warranty of correct installation or transport
can be given by the final user, particularly as regards the full respect of the validation sheets.
It is expressly indicated that this clause is opposable to the new owner.
For the contractual parts and labor warranty to be applied, all the following conditions must be met:
I
Installation in compliance with the applicable product documentation or carried out by a professional
installer
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Installation tests performed and test validation sheet completed, signed and sent back to AstralPool by
mail, within 7 days after purchase (postmark taken as proof).
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Ownership of a copy of the purchase invoice.
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Non deterioration of the components of your alarm system through misuse, breakage, and more generally,
through the fault of the user.
I
Regular maintenance of the siren and the unit (check of operating status of unit by regular tests and
monthly update of service manual).
I
Immersion tests performed regularly (once per month). Do not hesitate to inform your retailer in the
event of failures.
I
Compliance with installation instructions
Should a repair be necessary
In case of failure by Basic™ the customer must make sure that the problem encountered is not due to a faulty
installation, non-compliance with the installation and operation guide, or to maintenance.
If, after return to After-Sales Service, no defect in materials or workmanship is established by the technicians,
AstralPool reserves the right to invoice the After-Sales Service's costs.
If Basic™ proves to malfunction due to a defect in materials or workmanship during the warranty period,
AstralPool shall either replace or repair the device, ONLY ON CONDITION THAT the customer
produces a copy of original purchase.
If this proof of purchase is not produced, AstralPool reserves the right to refuse to carry out a service,
or to invoice the costs of maintenance for all work carried out.
In the event of technical difficulties with Basic™the customer must immediately contact the retailer as
a priority, or, if this is unsuccessful, AstralPool.
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