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4.8. I have a problem with my immersion detector
4.8.1. Two regular beeps are heard
Your immersion detector indicates that there is an operating problem by emitting 2 short,
low-pitched beeps every minute.
In this case, your immersion detector needs to be sent back to our After-Sales Service.
Send your device back, with a copy of your purchase invoice, and giving your details, to After-Sales
Service at the address below:
4.8.2. I cannot find the cause of my problem
Your device does not emit the 2 beeps as described above, and you cannot understand where the
problem comes from.
In this case, please contact by phone or mail the AstralPool After-Sales Service:
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Tel: +34.93.713.63.44.
Address:
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Please provide a clear description of the problem encountered, so that your device can be processed
quickly. Please also provide our technicians with your details and a sketch of your pool, including its
dimensions (length, width, depth, recess if any) as well as the location of the return fittings, vacuum
fittings, skimmer, and any other piece of equipment which might create disturbances, such as, for
instance, a swim jet. Show the location of your immersion detector on the edge of your pool.
This information will help our technicians to better understand the problem with your device, and
to quickly find a solution.
5. Frequently asked questions
During the installation
QI1. During the test phase with filtering or filtering + robot cleaner, the siren goes off accidentally, or
your immersion detector switches from armed mode (green light flashing) to disarmed mode (red light
flashing)?
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RI1.1. Make sure that your immersion detector is not within one meter of the filtration system (return
fittings, waste plug, skimmer, vacuum fittings, etc.) or waterfall or any other device that may disturb the
pool at this place.
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RI1.2. Check the immersion depth of your immersion detector. Rectify it if required.
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RI1.3. Perform the installation and validation tests under favorable weather conditions.
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RI1.4. Your immersion detector is not suited to your type of pool. Ask your retailer or the after-sales
service for advice at +34.93.713.63.44.
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RI1.5. Your robot cleaner is not compatible with your immersion detector. It causes an event similar
or identical to the fall of a child (standard NF P90-307/A1). Contact your retailer for advice.
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RI1.6. If none of these conditions seems to you to be the cause of the malfunction, ask your
retailer for advice or contact our technical support at +34.93.713.63.44.
AstralPool SAU
Avda Francesc Macia, 38 Planta 18
08208 Sabadell – SPAIN
AstralPool SAU
Avda Francesc Macia, 38 Planta 18
08208 Sabadell – SPAIN
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