Troubleshooting - SportDOG X Serie Manuel D'utilisation

FREQUENTLY ASKED QUESTIONS
My Remote Transmitter is sending
a signal to more than one Collar
Receiver unintentionally, what
should I do?

TROUBLESHOOTING

The answers to these questions should help you solve any problem you have with this system. If they do not,
please contact the Customer Care Centre or visit our website at www.sportdog.com.
My dog is not responding when I
press a button.
The Collar Receiver will not turn
on.
The Collar Receiver is not
responding to the Remote
Transmitter.
18
In the rare event this occurs, you can change your Remote
Transmitter's ID Code (see STEP 08).
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is flashing.
• If your range has reduced from the first time you have used it, please
check to see if the battery is low in either the Remote Transmitter or
Collar Receiver.
• Many factors can impact the range you have with your system. For a
list of these factors, please refer to "How the System Works".
• You can verify the Collar Receiver is delivering static stimulation to
your dog by placing the test light, enclosed in your kit, on the Collar
Receiver. Please refer to the "Test Light Instructions" section for
details.
• Increase the Intensity Dial. Refer to "Find the Best Intensity Level"
for your dog for more information.
• Increase the Static Stimulation Range. Refer to "Changing Static
Stimulation Ranges" for more information.
• Make sure the Collar Receiver's Contact Points are placed snugly
against your dog's skin. Refer to "Fit the Collar Receiver" for more
information.
• You may need to switch to the longer Contact Points included with
your system or trim the hair beneath the Contact Points. Never
shave the dog's neck.
• If you notice your operating time dropping to about half the original
time, your Collar Receiver battery needs to be replaced. Contact the
Customer Care Centre to purchase a new one.
• Make sure the Collar Receiver has been charged. The Collar
Receiver will charge in 2 hours.
• Make sure the Remote Transmitter has been charged. The Remote
Transmitter will charge in 2 hours.
• Verify the Collar Receiver has been turned on and the Indicator
Light is flashing. Refer to "To Turn the Collar Receiver On and Off."
• Refer to "Match the Collar Receiver and Remote Transmitter."
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