Troubleshooting - Sony VPL-V500Q Mode D'emploi

Troubleshooting

If the projector appears to be operating erratically, try to diagnose and correct the problem, using the following
guide. If the problem still persists, consult with qualified Sony personnel.
Symptom
The power is not turned on.
No picture and no sound.
No picture or no sound.
The picture is noisy.
When inputting sound through
INPUT A, sound comes
through one channel only.
Picture from INPUT A is
colored strange.
"Frequency is out of range!"
appears in spite of inputting the
correct signal from INPUT A.
"NO INPUT" appears when
15k RGB or component signal
is input.
On-screen displays do not
appear.
Color balance is incorrect.
Picture is too dark.
Picture is not clear.
Picture luminance is incorrect.
The LAMP indicator lights up.
The LAMP indicator flashes.
The TEMP indicator lights up.
32
(EN)
Cause
The MAIN POWER switch is turned off.
The power has been turned off and on
with the POWER key at a short internal.
Lamp cover is detached.
Air filter cover is detached.
Cable is disconnected.
Input selection is incorrect.
Either the picture or the sound is cut off.
Noise may appear on the background
depending on the combination of the
numbers of dot input from INPUT A and
numbers of pixel on the LCD panel.
Monaural sound is being input through
the INPUT A connectors.
Setting for INPUT-A in the SET
SETTING menu is incorrect.
Setting for INPUT-A in the SET
SETTING menu is incorrect.
The sync signal is incorrect.
STATUS in the SET SETTING menu has
been set to OFF or ALL OFF.
Picture has not been adjusted properly.
Projector is set to wrong color system.
Lamp is nearing the end of its life.
Contrast or brightness has not been
adjusted properly.
Picture is out of focus.
Condensation has occurred on the lens.
The CLAMP setting is wrong.
A trouble has prevented the lamp from
lighting.
The lamp cover or the air filter cover is
detached.
The internal temperature is unusually
high.
Remedy
Press the MAIN POWER switch at the rear of the
projector (see page 16).
Wait for about one minute before turning on the
power with the POWER key.
Close the lamp cover securely (see page 31).
Close the air filter cover securely (see page 31).
Check that the proper connections have been
made (see pages 14 and 30).
Select the input source correctly.
Press the MUTING keys to release the muting
function (see page 17).
Change the desktop pattern on the connected
computer.
Input stereo sound.
Select RGB or COMPONENT for INPUT-A in the
SET SETTING menu according to the input signal.
Select RGB or COMPONENT for INPUT-A in the
SET SETTING menu according to the input signal.
Input the correct sync signal (composite sync or
sync on G signal (sync on Y for component
signal)).
Set STATUS in the SET SETTING menu to ON
(see page 24).
Adjust the picture (see pages 20 and 21).
Set the color system in the PICTURE CTRL menu
to match the color system being input.
Change the lamp (see page 31).
Adjust the contrast or brightness properly.
Adjust the focus (see page 17).
Leave the projector for about two hours with the
power on.
Set it correctly in CLAMP in the INPUT SETTING
menu (see page 23).
Replace the lamp. If the projector is installed on
the ceiling, consult with qualified Sony personnel.
Attach the cover securely (see page 31).
Check to see that nothing is blocking the
ventilation holes and leave the projector for about
one hour (see page 10).