User Manual
Troubleshooting
No video is displayed.
Check that all devices are powered on, if in doubt, turn off all devices and power them back on in the
following sequence: KVM switch, display, source devices.
Check that all HDMI connections between the display, KVM switch & source PCs are firmly secured
within their respective ports.
Check the length of the DisplayPort cables in use. It is recommended that high quality DP cables are
used up to a maximum length of 3m (9.84ft).
Hotkey sequences are not working.
Hotkey sequences will not be validated if too much time elapses between keystrokes. For best results,
please identify which hotkey sequence you require prior to inputting any commands. Each keystroke
should take place within 2 seconds of the previous one.
Try with other leading codes; it can be changed from "Scroll Lock" (default) to "Num Lock" for example
(see Hotkey table above).
Mouse, keyboard or device are not working.
Unplug and reconnect the mouse, keyboard and devices in use.
Check the length of the USB cables in use. It is recommended that USB cables are used up to a
maximum length of 3m (9.84ft).
There may be a compatibility issue with the connected keyboard and mouse, this can occur when
using wireless peripherals. Please try using wired devices.
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