Before Calling For Service - Thermador MASTERPIECE Serie Guide D'utilisation Et D'entretien

Before Calling for Service

Before calling customer service, consider the
suggestions and instructions below:
Problem
Neither the display nor the oven
operates.
The display works, but the oven
will not operate.
The power goes off before the
cook time has elapsed.
The microwave power level
switches from power level 100%
to power level 80%.
You see sparks or arcing.
The turntable makes noises or
sticks.
Using your microwave causes
TV or radio interference.
The display shows error mes-
sage E-xx and service hotline
The display shows error mes-
sage E-11 and service hotline
Suggestion
Properly insert the plug into a grounded power outlet.
▯
Reset the household circuit breaker or replace any blown fuses.
▯
Make sure the oven door is closed securely and completely.
▯
Check to see if packing material or other materials are stuck to the door seal.
▯
Check for damage to the oven door.
▯
Press and hold the START l STOP touch button and attempt to re–enter cooking
▯
instructions.
Reset the clock and any cooking instructions.
▯
Reset the household circuit breaker or replace any blown fuses.
▯
Press and hold the START l STOP touch button and attempt to re–enter cooking
▯
instructions.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to a 80% power level after 30 minutes to avoid
overcooking.
Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
Clean the turntable, roller ring and oven cavity bottom.
▯
Make sure the turntable and roller ring are positioned correctly.
▯
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call an authorized servicer.
The touch buttons do not operate properly. This may be due to condensation on
keypad. Clean the control panel with a dry cloth. Disconnect the appliance from
the power supply by switching off the fuse in the fuse box and switch it back on
after 10 seconds.
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