TROUBLESHOOTING
Issues
The thermostat light and the
on/off switch are not lit.
Water runs through the
holes in the soleplate.
White streaks come through
the holes in the soleplate
You have already rinsed the
boiler and the orange "boiler
rinse" light is flashing.
Brown streaks come through the
holes in the soleplate and
stain the linen.
The soleplate is dirty or
brown and may stain the
linen.
There is no steam.
There is little steam.
Water streaks appear on
the linen.
The red "removable water
tank empty" light is on.
Steam escapes from the
rinse cap.
USA :
If troubleshooting does not assist, before consulting the retailer regarding their return/exchange
policy, please telephone consumer service at 1-800-769-3682.
Canada :
If you are unable to trace the cause of the fault, contact an official Rowenta Customer Service
Centre. The addresses are shown in the enclosed service centre address list.
Further hints and tips are obtainable from our homepage: www.rowenta.ca.
Environment protection first !
Your appliance contains valuable materials which can be recovered or recycled.
Leave it at a civic waste disposal centre.
10
Possible causes
The appliance is not switched
on.
You are using the steam
trigger before the iron is hot
enough.
Water has condensed in the
pipes because you are using
steam for the first time or you
have not used it for some
time.
Your boiler has a build-up of
scale because it has not been
.
rinsed out regularly.
You have not pressed the
"Restart" button.
You are using chemical
descaling agents or additives
in the water for ironing.
Your linen is not rinsed
sufficiently or you have
ironed a new garment before
washing it.
You are ironing at too high a
temperature.
The water tank is empty
(light turn on).
The steam output control dial
is set at minimum.
The soleplate temperature is set
to the maximum.
Your ironing board is
saturated with water because
it is not suitable for use with a
steam generator.
You have not pressed the
"Restart" button
The rinse cap has not been
tightened correctly.
The rinse cap seal is
damaged
.
Solutions
Check that your appliance is correctly plugged in
and press the illuminated on/off switch (on the
front of the base-unit).
Decrease the steam output while ironing at low
temperature (steam output control dial on the
control panel).
Wait for the thermostat light to go out before
activating the steam control button.
Press the steam trigger away from your ironing
board until the iron produces steam.
Rinse out the boiler after every 10 uses, when
the orange indicator light flashes (see chapter
11). If your water is hard increase the frequency.
Press the "Restart" button to turn off the
indicator light.
Never add this type of product in the water tank or
in the boiler (see our recommendations
regarding water to be used).
Ensure linen is rinsed thoroughly to remove any
soap deposits or chemicals on new garments.
See our recommendations regarding
temperature control setting.
Fill the water tank and press the "Restart" button
on the control panel.
Increase the steam output (control dial on the
control panel).
The generator is working but steam is very hot and
dry. As a consequence, it is less visible.
Check that your ironing board is suitable. A mesh
type ironing board must be used to allow any
excess steam to escape and to avoid steam
venting sideways.
Press the "Restart" button on the control panel.
Tighten the rinse cap correctly.
Contact an Approved Service Centre to order
a new rinse plug seal. This is a wear and tear
item.