Human Touch SUPER NOVO Mode D'emploi Et D'entretien page 18

care and maintenance
To keep your product working and looking its best, please follow these simple care guidelines.
WARNING
:
1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. When cleaning the controller or power switch, use a dry cloth only. Never use a damp cloth to clean the controller
or power switch.
3. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does
not fade prior to using the solution on the entire product surface.
4. Do not use benzene, thinner or any other solvents on your product.
Cleaning Code Standard: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum
extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an
upholstery shampoo or a mild detergent foam. To clean the foot/calf massage well inserts, remove the inserts from the chair,
hand-wash with a mild detergent, then line dry.
Maintenance and Repair:
1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic lubrication
or servicing is required.
2. Your chair should only be serviced by an authorized service center.
3. Replace the four 9V batteries that power the battery backup system after each use or once a year if unused.
Use and Storage Environment:
1. When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled and that
the unit be placed in an environment free of dust and moisture.
2. Do not store near heat or open flame.
3. Do not leave this product exposed to direct sunlight for long periods of time. This may cause fading or damage.
4. Do not use or store in extreme temperatures; product stored in cold temperatures may require 48 hours at room
temperature to function properly.
5. Product should be used and stored in an environment with non-condensing humidity ranging from 10 to 80%;
excessive humidity will damage the mechanics.
Miscellaneous:
1. Foreign objects should not be inserted between the massage nodes or the unit housing.
2. Care should be taken not to overload the unit.
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having trouble?
Your Super Novo massage chair is a sophisticated combination of mechanics, electronics, and software working
together to give you the ultimate massage. With such complexity comes opportunity for what we like to call massage
chair "confusion." So, should your massage chair exhibit any abnormal behavior, please do the following to fully reset
the chair:
1. Press the ON/OFF button on the remote, select POWER OFF then select RESTORE to restore the chair to the
upright position.
2. Turn the chair's power switch (on the rear of the chair) to Off.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back On.
Just like with any other electronics, this simple reset sequence will resolve many issues. If, however, your issue remains,
please do the following before contacting our customer experience team (this will help us help you much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Write down the specific steps you took before experiencing the problem. For example: "I sat down in the chair, then
I selected Cloud Touch on the remote, then I selected Foot/Calf, then I heard a loud noise that is not normal."
4. Now you're ready to contact us!
Having Trouble? Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or csadmin@humantouch.com
Specifications*
Operating Voltage:
Power Consumption:
USB Port:
Chair Size (Upright):
Chair Size (Reclined):
Required Recline Clearance:
Product Weight:
Maximum Load Weight:
*Specifications are subject to change without prior notice.
AC110-120V 60 Hz
1.9A
5V, 500MA
63"L x 33.25"W x 45.5"H
74"L x 33.25"W x 32"H
2"
320 Lbs.
285 Lbs.
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