Returns - Chauvet DJ Motion Orb Mode D'emploi

Returns

R
ETURNS
Page 32 of 94
To return a product or request support:
· In the U.S., contact Chauvet World Headquarter. See
· In the UK or Ireland, contact Chauvet Europe Ltd. See
· In Mexico, contact Chauvet Mexico. See
· In any other country, DO NOT contact Chauvet. Contact the distributor. See
www.chauvetlighting.com
Mexico.
Outside the U.S., United Kingdom, Ireland, or Mexico, contact the distributor of record
and follow their instructions on how to return Chauvet products to them. Visit our
website for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the cause for the return.
Merchandise must be sent prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Contact
for distributors outside the U.S., United Kingdom, Ireland, or
Contact Us.
Contact Us.
Us.
MotionOrb User Manual Rev. 6