Commissioning The Product; Preparing To Setup The Product; Setting Up The Product; Displaying Software License Information - Ford Connected Charge Station Mode D'emploi

HMI state Recommended actions
3. Verify that the vehicle is not fully
charged already.
Update Wait for the charge station to finish its up-
/Rebooting dates.
Note: Unplug the vehicle coupler before cy-
cling the breaker off and back on. Then plug
the vehicle coupler back into the vehicle.
If the issue persists, please contact Ford Cus-
tomer Service.
Charging re- 1. Unplug the charge station from the ve-
duced hicle.
2. Switch the charge station off and back
on at the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
General trou- 1. Unplug the charge station from the ve-
bleshooting hicle.
2. Switch the charge station off and back
on at the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
Non-recover- 1. To prevent unnecessary replacement
able fault of the charge station evaluate the error
code provided to on by the FordPass™
app.
2. For example, in case of an overtemper-
ature fault.
3. If the issue persists, please contact
Ford Customer Service.
Ground leak- 1. Unplug the coupler from the vehicle.
age fault
2. Switch off the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
Locked
Use the FordPass™ app to unlock the charge
station .
Pairing mode Use the Installation application or FordPass
app™ to connect to the charge station .
Ford Connected Charge Station Operation manual
HMI state Recommended actions
Setup mode 1. Make sure there is a strong Wi-Fi signal
stopped at the charge station location.
2. Switch the modem and router off and
back on, and then reconnect to the Wi-
Fi network.
3. Restart the setup process.
4. Unplug the charge station from the ve-
hicle.
FordPass™ 1. Make sure there is a strong Wi-Fi signal
app lost at the charge station location.
communica-
2. Switch the modem and router off and
tion
back on, and then reconnect to the Wi-
Fi network.
3. Close and restart the FordPass™ app.
4. If a user who has been invited by the
owner has lost connection, then verify
the user's access status.
Self-Check
If this mode persists for more than a few
mode
minutes:
1. unplug the charge station from the ve-
hicle
2. Switch the charge station off and back
on at the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
Table 2: Troubleshooting
NOTICE
If the issue persists after troubleshooting and
following the instructions offered in the app,
then please contact Ford Customer Service.
6

Commissioning the product

6.1

Preparing to setup the product

1. Download the FordPass™ app, this will be used to
connect your Ford Connected Charge Station to your
FordPass account.
SKML9J-10C823-AA
2. Download the Ford Connected Charge Station Setup
app, this will be used to configure the charge station
to your home Wi-Fi.
3. Locate the Station ID and Access Code on the front of
this booklet. You will require these during the setup
process.
4. Make sure that you have a Wi-Fi signal (for the net-
work on which you want to use the charge station) at
the charge station location.
6.2

Setting up the product

1. Stand near to your charge station and turn on Blue-
tooth on your smartphone.
2. Start the FordPass™ app.
3. Select More from the FordPass™ navigation bar.
4. Select Your Charge Station.
5. Follow the in-app instructions to complete the setup:
Select your Station ID from listed charge stations.
6.
7. Enter your Access Code.
8. Locate, and connect to your Wi-Fi network.
6.3
Displaying software license
information
You can view the open-source software license information
under the About option in the Ford Connected Charge Sta-
tion setup App. You must be logged into the same Wi-Fi
network as the Ford Connected Charge Station. Both de-
vices need to be connected.
7
Decommissioning the product
The Ford Connected Charge Station must be decommis-
sioned by a qualified electrician.
The following steps apply:
1. Switch off the charge station circuit breaker.
2. Electrically disconnect the charge station.
3. Dispose of the Ford Connected Charge Station in ac-
cordance with local and national rules and regula-
tions.
9