YCF 50 A 2017 Manuel De L'utilisateur page 152

OVERALL MINI-MOTORBIKE OWNERSHIP SATISFACTION
As our valued customer, your satisfaction is our #1 concern. It is important to us that you enjoy your new
YCF Mini-Motorbike and obtain satisfaction from the authorised YCF Mini-Motorbike dealer where you
purchased it. We are committed to providing with a first-class customer service every time.
Should you have any difficulties or questions regarding your Mini-Motorbike, please contact your nearest
authorized YCF Mini-Motorbike dealer. Your authorised dealer is well-trained in all aspects of warranty,
motorbike repair and performance. We are confident that he is in a position to quickly respond to your
requests, large or small.
If for some reason your YCF Mini-Motorbike dealer cannot assist you in a satisfactory manner, we encourage
you to contact YCF directly – in writing - and thoroughly document your question/issue. Our customer
service team will review all queries and respond accordingly.
When writing to YCF regarding an issue with your Mini-Motorbike, please include the following
information:

Local dealer contact details and date of purchase of your YCF Mini-Motorbike

Your Mini-Motorbike identification numbers

Specific timeline regarding your issue (actions taken by yourself and your local dealer regarding the
repair)
Please send all written correspondence to:
YCF
Lieu dit les barrières,
14710 Formigny (France)
Tel: (0033) 2 31 102 000
Fax: (0033) 2 31 102 010
Email: contact@ycf-riding.com
Any reproduction or even partial of this manual is formally
forbidden without the agreement beforehand by YCF.
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English