Troubleshooting - Resol KM2 Manuel

8

Troubleshooting

User password not available
Problem Solution
The user password is When the user password is not available, the KM2
not available. Communication module has to be reset to its factory
settings in order to regain access to the web interface.
The password can be found at the back of the housing
(Web- interface).
Note
If the KM2 Communication module is reset to its factory settings, the
configuration previously made will be lost.
The KM2 Communication module is not found by the DeviceDiscovery-
Tool
Problem Solution
The KM2 Communi- Check the following points in order to find and eliminate
cation module is not the error.
found by the Device-
Î Check if the power supply to the KM2 Communication
DiscoveryTool.
module is established.
Î Check if the network cable is properly connected at
both ends!
Î Alternatively check the WLAN connection.
Î Check if the firewall software of the computer inhibits
the connection to the KM2 Communication module.
Î Switch off the firewall software and use the DeviceDis-
coveryTool to find the KM2 Communication module.
Î When the KM2 Communication module has been
found, the firewall software has to be reconfigured.
Î Activate the firewall software!
Î Check if the current Java software is installed.
If no or an old Java version is installed, an error message
appears.
In order to eliminate the error, the current Java software
has to be installed from http://java.com.
Î Check if an IP address is assigned to the KM2 Com-
munication module.
An IP address has to be assigned to the Communication
module by a router or a directly connected PC. This
process may take several minutes.
Computers with a Windows operating system indicate an
IP assignment in progress by displaying a symbol on the
task bar. The symbol consists of two computers orbited
by a yellow ball.
Î Check if an IP address is automatically assigned to the
computer upon a direct connection to the Commu-
nication module.
37