Napoleon Riverside Série Manuel D'installation Et D'opération page 36

troubleshooting
EN
symptom
P ilot w ill no t lig ht. M a kes
n o ise w ith no sp a rk at
p ilo t b u rn er .
Pilot sparks but will
not light.
Burner continues to
spark and pilot lights
but main burner
does not light.
Remote and / or
receiver is not
functioning properly
(if applicable).
36
W415-2978 / A / 10.07.21
problem
Wiring: short, loose, or damaged
connections
(poor fl ame rectifi cation).
No signal from remote with no
pilot ignition.
Poor grounding.
Improper switch wiring.
Dirty, painted, or damaged pilot
and/or dirty sensor rod.
Gas supply.
Out of propane gas.
Pilot supply line may contain
air.
Incorrect wiring / grounding.
Receiver (if equipped).
Valve.
Short or loose connection in
sensor rod.
Dirty, painted, or damaged
pilot assembly components.
Receiver or remote has low
battery.
A p p lia n c e fu n c tio n s b u t d o e s n o t
re sp o n d to re c eive r / rem ote.
Error with synchronizing.
R em ote too fa r aw ay fro m
rec eive r.
Wire connector pins are
bent.
Valve wiring is damaged.
test solution
- V erify th e th erm o co up le/sen so r is clean and the w irin g is u n d a m ag ed .
- V erify th e in terrup te r b lo ck is n o t d am ag ed o r to o tig h t. V erify
co n nection s fro m p ilo t asse m b ly are tig ht; also verify th e co nn ectio ns
are no t g ro un d ing o u t to an y m e tal. (R e m em b er , th e fl am e carries th e
rectifi catio n curren t, no t the gas. If fl am e lifts from p ilo t h oo d , th e c ircu it
is b ro ken . A w ro n g o rifi ce o r to o hig h o f an in let p ressu re can ca u se th e
p ilo t fl am e to lift)*. Th e sen so r ro d m ay n eed cle an in g .
- Reprogram receiver code.
- Replace receiver.
- Verify the valve and pilot assembly is properly grounded
- Troubleshoot the system with the simplest on/off switch.
- Clean sensor rod with a green Scotch-Brite™ pad to remove any
contamination that may have accumulated. Verify continuity with
multimeter with ohms set at the lowest range.
- Verify that the incoming gas line ball valve is "open".
- Verify that the inlet pressure reading is within acceptable
limits, inlet pressures must not exceed 13" W.C.
- Fill the tank.
- Repeat ignition process several times or purge the pilot
supply line.
- Ensure correct polarity of wiring of thermocouple (if
equipped).
- Verify pilot assembly/valve are properly grounded.
- Reset program: hold reset button on receiver and wait for 2
beeps. Release after second beep. Press small fl ame button
on remote within 20 seconds, you will hear an additional
beep (this signals a successful reset).
- Replace receiver.
- Check valve and replace if necessary (Do not to overtighten
thermocouple).
- Verify all connections. Verify the connections from the pilot
assembly are tight. Also, verify these connections are not
grounding out to any metal.
- Clean using a green Scotch-Brite™ pad to remove any
contamination that may have accumulated on the sensor
rod, pilot hood, ignitor, or fl ame sensor. Verify continuity with
multimeter with ohms set at the lowest range.
- Replace batteries.
- Ensure appliance is being operated by the same device that
turned it on. Remote controls function if appliance has turned
on by remote. Receiver controls function if appliance was
burned on by receiver.
- Reset receiver and remote.
- Refer to "wiring diagram" section.
- Straighten pins.
- Replace valve harness.