K5+ - Troubleshooting; Troubleshooting - VHF K5+ Mode D'emploi

K5+ – Troubleshooting

10 TROUBLESHOOTING

In case something is not working as intended, take a
look at the following troubleshooting guide.
NOTICE
In case of improper troubleshooting, your machine
may get damaged.
If you are unsure of how to perform certain steps dur-
ing troubleshooting or cannot solve the problems,
abort the troubleshooting and contact customer ser-
vice.
Additional symbols in this chapter
Question to narrow down the problem
Suggested solution
I cannot open the working chamber door
Is the machine operating?
While the axes are moving, you cannot open the
working chamber door.
If applicable:
Wait until the machine has finished.
Has a power failure occurred at the install-
ation site of the machine?
If applicable:
Depending on the duration of the power failure,
restart the machine or perform an emergency open-
ing.
Is electricity available at the installation site of
the machine?
If applicable:
1. Connect the machine to the electrical source.
2. Switch on the machine at the main power switch.
3. If the working chamber lighting does not illu-
minate, check if the power cable is properly seated
in the machine and is connected to the electrical
source.
4. Try connecting the machine to a different socket.
Is the door blocked?
If applicable:
1. Switch on the machine at the main power switch.
2. If the working chamber lighting does not illu-
minate, check if the power cable is properly seated
in the machine and is connected to the electrical
source.
3. If the machine is not powered, perform an emer-
gency opening when necessary.
Machine damage due to
improper troubleshooting
Original Operating Instructions: K5+
Version: 12/16/2021
I have installed all components, started the
software but the machine does not reference
Is the working chamber door open?
The machine does not reference with the working
chamber door open.
If applicable:
Close the working chamber door.
Is an Ethernet / USB cable connected to the
machine?
If applicable:
Check if the Ethernet / USB cable is properly seated
in the connector and is undamaged. If possible, use
the provided cable.
Is the working chamber illuminated in red?
In this case a machine malfunction occurred.
If applicable:
1. Restart the machine.
2. If the working chamber continues to be illuminated
in red, contact customer service.
My machine doesn't execute any jobs although
it is connected to the computer
Is the working chamber door open?
The machine does not reference with the working
chamber door open.
If applicable:
Close the working chamber door.
The machining results are not satisfactory and
/ or tools keep breaking
Do the tool positions in the Tools section corres-
pond to the tools in the respective tool magazine?
If not, the machine uses the wrong tools during job
execution.
How to check this:
1. In DENTALCNC, compare the tool positions in the
with the tools in the corresponding tool magazine.
2. Replace the wrong tools in the tool magazine with
the correct ones.
Is the blank properly mounted?
How to check this:
Remove the blank and remount it. If using blocks:
The groove of blocks has to properly sit on the cor-
responding positioning pin.
EN 55