Troubleshooting
SYMPTOM
No power to controller
(Does not beep when
plugged into outlet).
Power indicator not on
(controller beeps when
plugged in).
No display on controller
(power light is on).
Heating indicator is not
on.
Element is not on.
Meat probe does not
display on controller.
Meat probe
temperature is not
accurate.
Cabinet temperature is
not accurate.
38
CAUSE
Not plugged into outlet.
House breaker tripped.
Bad connection at controller.
Bad connection at PCB
(Power Circuit Board).
Faulty PCB (Power Circuit
Board).
Faulty controller.
Faulty body wiring.
Smoker is not powered on.
Faulty controller.
Controller temperature is
below -10°F (-23°C).
Faulty controller.
Temperature and time are not
set.
Faulty controller.
Faulty body wiring.
Bad connection at element.
Faulty HTL (High Temp Limit
Safety Shut-Off).
Faulty element.
Meat Probe not connected
before smoker was plugged
into outlet.
Bad connection at meat
probe.
Faulty meat probe.
Faulty controller.
Perform meat probe
temperature verification.
Faulty meat probe.
Faulty controller.
Perform meat probe
temperature verification.
Perform cabinet temperature
verification.
Faulty controller.
POSSIBLE SOLUTION
Plug into power source.
Reset breaker.
Unplug connection and reconnect. Reference assembly
steps 7 and 8.
Unplug connection and reconnect. Reference PCB access
instructions.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Press on/off button.
Call Masterbuilt for replacement at 1-800-489-1581.
Remove controller from smoker and bring to temperature
above 0°F (-18°C). Reference controller access
instructions.
Call Masterbuilt for replacement at 1-800-489-1581.
Set temperature and time and wait 60 seconds for heating
light to turn on.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Check element connection. Reference element access
instructions.
Call Masterbuilt at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Plug meat probe into meat probe jack and unplug smoker
from outlet. Wait 10 seconds and plug smoker back into
outlet. The smoker performs a self-check when plugged
into outlet to determine the proper information to display.
Unplug connection and reconnect.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Reference meat probe verification instructions. Meat probe
has a +/-5°F (2.78°C) tolerance.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Reference meat probe verification instructions. Meat probe
has a +/-5°F (2.78°C) tolerance.
Reference cabinet temperature verification instructions.
Cabinet temperature has a +/-15°F (8.33°C) tolerance of
average cabinet temperature.
Call Masterbuilt for replacement at 1-800-489-1581.