Windows-Specific Problems; Macintosh-Specific Problems - Wacom DTU-1931 Guide D'installation Et Manuel D'utilisation

WINDOWS-SPECIFIC PROBLEMS

After changing right- and
left-handed settings in
the computer's mouse
control panel, the pen tip
no longer functions
properly.

MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
Inkwell does not work
correctly with the pen
display.
Troubleshooting
Page 36
Restart Windows for your Wacom tool settings to be correctly
recognized.
The pen display tablet was not detected at startup. Make sure the
USB interface cable is securely connected to an active USB port on
your computer or to a USB hub. Make sure that the pen display
power LED is on. If this does not correct the problem, see
Troubleshooting on page 28.
From the G menu, select the U
O
S P . Select USB from the H
YSTEM ROFILER
C list. A Wacom USB pen display model should be listed.
ONTENTS
If a pen display model is not listed, check the pen display's USB
cable connection or try plugging the pen display into a different USB
port.
If you are still having problems, go to the U
D U program, and run R
ISK TILITY
F A tab. If this does not help, contact Wacom for Technical
IRST ID
Support. See Technical support options on page 37.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. Open the System Preferences pane, choose S
select I . Then turn off handwriting recognition.
NK
2. From the G menu, choose your H
O
P folders. Remove the following preferences:
REFERENCES
•
com.apple.ink.framework.plist
•
com.apple.ink.inkpad.plist
•
com.apple.ink.inkpad.sketch
3. Go back to S
YSTEM
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
5. If this procedure does not resolve your problem with Inkwell,
contact Apple Support for further assistance. Wacom is not the
software manufacturer for Inkwell and we are limited in our
abilities to support a third party software application.
folder and launch the
TILITIES
ARDWARE
TILITIES
D P
EPAIR ISK ERMISSIONS
. Open the L
OME
P and I , and then enable
REFERENCES NK
section of the
folder, open the
from the
A and
HOW LL
and
IBRARY