Troubleshooting cont.
1. Low heat/ Low flame when control knob turned to "High"
Possible Causes -
For propane - improper lighting procedure.
Ensure lighting procedure is followed carefully. All gas grill valves must be in
the off position when the tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Low Fuel
Check to see if propane tank is empty
For natural gas - undersized supply line.
Supply pipe diameter must be sized according to installation code.
2. Uneven heat
Possible Causes -
Ceramic briquette trays installed incorrectly.
Ensure briquette trays are installed with the hole patterns running
front to back. See assembly instructions.
Excessive grease and ash build on Ceramic briquette trays and in drip pan.
Clean Ceramic briquette trays and drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
3. Burners burn with yellow flame, accompanied by the smell of gas.
Possible Causes -
Possible spider web or other debris, or improper air shutter adjustment.
Thoroughly clean burner by removing. See general maintenance instructions.
Open air shutter slightly according to combustion air adjustment
instructions. (This must be done by a qualified gas installer.)
4. Main burner will not light with the igniter, but will light with a match
Possible causes -
Improper air shutter adjustment.
Clean pilot outlet with a soft bristle brush.
5. Humming regulator.
Possible causes -
This is not a defect. It is caused by internal vibrations in the regulator and does
not affect the performance or safety of the gas grill. Humming regulators will
not be replaced.
6. Burners will not cross light each other.
Possible causes -
Grease, Food material, or Dirt build up.
Clean or replace as required.
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Troubleshooting cont.
7. "Paint" appears to be peeling inside lid or hood.
Possible causes -
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is stainless steel, and will
not peel. The peeling is caused by hardened grease, which dries into paint-like
shards that flake off. Regular cleaning will prevent this. See cleaning instructions.
8. Burner output on "high" setting is too low. (Rumbling noise and fluttering blue flame
at burner surface.)
Possible Causes -
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice. Spider webs or other matter in venturi tube.
Clean burner orifice . Clean out venturi tube.
Propane regulator in "low flow" state.
All gas grill valves must be in the off position when the tank valve is turned on.
Turn tank on slowly to allow pressure to equalize. See lighting instructions.
9. Infrared burner (if equipped) flashes back (during operation the burner abruptly
makes a loud "whoosh" sound, followed by a continuous blow-torch type sound and
grows dim.)
Possible Causes -
Ceramic tiles overloaded with grease drippings and build-up. Ports are
clogged.
Turn burner off and allow to cool for at least two minutes. Relight burner and
burn on high for at least five minutes or until the ceramic tiles are evenly glowing
red.
Burner overheated due to inadequate ventilation (too much grill surface
covered by griddle or pan.)
Ensure that no more than 75% of the grill surface is covered by objects or
accessories. Turn burner off and allow to cool for at least two minutes,
then relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely for cracks. If any cracks are found,
contact NewAge customer service for replacement option.
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