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TROUBLESHOOTING
In case of problems, turn off the water dispenser and disconnect from the source of electricity.
Symptom
Unit is not dispensing water
Unit does not dispense cold or
hot water
Unit is noisy during operation
Leaking
The water being dispensed has a
strange taste
Power indicator is not lit
Not heating or cooling
NOTE:
For all replacements and repairs that need to be made, contact Royal Sovereign Customer Service at +1) 800-397-1025
10
Solutions
•
Check to see if the unit is unplugged.
Check to see if the main power supply is on.
•
•
Tighten the water bottle cap and make sure that it is attached properly to the
connector on the water dispenser.
•
Overconsumption of cold or hot water can cause this problem, so wait a moment for
the water to cool or heat.
•
Space the unit from the wall by more than 15 cm (5.9") so that ventilation around the
unit is sufficient.
•
The temperature of the water bottle may be too high, so place the water bottle in a
cool location out of direct sunlight.
Place the unit on a flat, level surface.
•
•
Make sure that the unit is not touching any other objects.
•
Tighten the top threaded portion of the faucet.
•
Make sure the hose connector is properly connected.
•
Tighten the drain cap. If the sealing silicon material inside the drain cap is torn or
damaged, then contact Royal Sovereign to be replaced.
•
Check the water container, water pipe and faucet for damages. If broken a
replacement must be made.
•
This is not uncommon with new water coolers. Do not worry, this is not dangerous to
your health.
•
Clean the hose in the dishwasher (top rack only) or let it soak in dish soap. The
strange taste usually goes away after a full bottle of water is dispensed.
•
Make sure that the power switch is ON and the plug is connected to the outlet
correctly.
Check the electrical connections and make sure they are not loose.
•
•
The heating and cooling switches may need to be replaced.
The heating tank may need to be replaced, because it may be burnt out.
•
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