Troubleshooter - newmotion Renault Edition Home Basic 7,4 kW Manuel D'installation

7. USER MANUAL & TROUBLESHOOTER
7.1 REGULAR USE
The first step is to connect your car to the charge point
by plugging in the charge cable, the session will start
automatically. To stop and unlock the cable, unlock the
cable from the car.
When the car has delayed charging configured, the LED
will remain green, until charging can start from car and
charge point.
When the charge point is configured to keep the cable
lock permanently closed, the cable can only be removed
after turning the power supply off.
Start charging? Plug in
Stop charging? Unplug at car
Full or waiting to charge
Plug in the charge cable in car
Charging
Error
Flashing green or multi colors: starting procedure or
software update procedure for charge point.
INSTALLATIEHANDLEIDING – P29
INSTRUCTION MANUAL – P29 | P29

7.2 TROUBLESHOOTER

DO YOU SEE A RED LED LIGHT ON YOUR CHARGE
POINT?
If so, it means your car won't charge when plugged in.
To fix this issue, turn off the Mechanical Circuit Breaker
in the fuse box, wait 15 seconds, and turn it back on.
IS YOUR CABLE STUCK IN THE CHARGE POINT?
If you are unable to release the cable from your car, turn
off the Mechanical Circuit Breaker in the fuse box and
you will be able to release the cable. After releasing your
cable, you can switch the power back on by turning the
Mechanical Circuit Breaker on.
DOES YOUR CAR CHARGE VERY SLOWLY WHEN
USING THE LOAD SHEDDING FUNCTIONALITY?
Please check whether the charging speed of your
car varies. If the charging speed varies, there is little
available capacity, as Load Shedding is an automatic
function, the charge point takes into account the total
electrical consumption of your household.
If charge speed does not increase when most of the
devices in household are turned off, communication
between your charge point and the Load Shedding
module may be lost. Turn off the Mechanical Circuit
Breaker, wait 15 seconds, and turn it back on.
If the issue remains, contact your installer to check that
the cable is working properly.
VERSION 0129NM02INT01
0520NM19INT03