EUFY RoboVac T2108 Manuel D'utilisation page 13

English
Troubleshooting
Frequently asked questions
Problems Solutions
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
RoboVac cannot be
• Make sure the remote control is within range (16 ft/5 m) of
activated.
RoboVac.
• If you still have trouble, turn off the main power switch and
then turn it back on.
• Replace the batteries in the remote control.
The remote control
does not work.
• Make sure RoboVac is turned on and fully charged.
• Check if RoboVac is trapped or stuck on an obstacle.
RoboVac stops • Check if the battery level is too low.
working suddenly.
• If you still have trouble, turn off the main power switch, wait
for 2 seconds, and then turn it back on.
• Make sure the main power switch on the bottom of RoboVac
is turned on.
You cannot schedule
• Make sure the time, time of day (AM/PM), and the scheduled
cleanings.
time have been set correctly.
• Check if RoboVac's power is too low to start cleaning.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
Suction power is
• Clean the filters with a vacuum cleaner or a cleaning brush.
weak.
• Check if the filters are wet due to water or other liquid on the
floor. Air-dry the filters completely before use.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
RoboVac cannot be
• Dust off the charging contact pins with a dry cloth.
charged.
• Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side and
within 6 ft/2 m of the front of the Charging Base.
RoboVac cannot • When RoboVac is in the vicinity of the Charging Base, it will
return to the return more quickly. However, if the Charging Base is located
Charging Base. far away, RoboVac will need more time to return. Please be
patient as it works its way back.
• Clean the charging contact pins.
22
Problems Solutions
• Clean the rolling brush.
The rolling brush
• Check if the rolling brush and brush guard have been installed
does not rotate.
properly.
RoboVac's
• Clean the sensors carefully with a dry cloth.
movements or travel
• Restart RoboVac by turning the power switch off and on.
path are abnormal.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause
Two beeps RoboVac's bumper is stuck.
• RoboVac's drop sensors are
dirty.
Three beeps
• RoboVac is stuck on the
ledge of a staircase and
cannot reverse.
RoboVac's power level is too
Four beeps
low.
Solid red indicator light
Error Tone Cause
RoboVac's left/right wheel
One beep
is stuck.
RoboVac's side brush is
Two beeps
stuck.
RoboVac's suction fan is
Three beeps
stuck.
RoboVac's rolling brush is
Four beeps
stuck.
English
Solution
Tap RoboVac's bumper several times to
dislodge any debris that may be trapped
underneath.
• Clean the drop sensors gently with
a dry cloth.
• Place RoboVac in a new location.
• Use a physical barrier to block off
the problem area.
Manually charge RoboVac for at least
5 hours.
Solution
Turn off RoboVac and remove any hair or
debris from the left/right wheel.
Turn off RoboVac and remove any hair or
debris from the side brush.
• Turn off RoboVac, then remove and
empty the dust collector.
• Make sure the suction inlet is not
blocked by any hair or debris.
Turn off RoboVac and remove any hair or
debris from the rolling brush.
23