EUFY RoboVac 15C Manuel D'utilisation page 15

English
Problems Solutions
• Clean the rolling brush.
The rolling brush
• Check if the rolling brush and brush guard have been installed
does not rotate.
properly.
RoboVac's
• Clean the sensors carefully with a dry cloth.
movements or travel
• Restart RoboVac by turning the power switch off and on.
path are abnormal.
• Make sure your Wi-Fi router supports the 2.4GHz and
RoboVac cannot
802.11b/g/n bands; the 5GHz band is not supported. For
connect to a Wi-Fi
details, refer to the "Troubleshooting > Wi-Fi connection"
network.
section in this manual.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa app
onto your smart device and enabled "EufyHome - RoboVac"
Skill in the Amazon Alexa app. For details, refer to the "Use
You cannot control
Your RoboVac with Amazon Alexa / the Google Assistant"
RoboVac with
section in this manual.
Amazon Alexa.
• Make sure you have an EufyHome account.
• Make sure you are using correct Alexa voice-commands.
• The "EufyHome - RoboVac" Skill for Alexa is currently only
available in English.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto your
smart device and initiated the "EufyHome" action in the
Google Home app. For details, refer to the "Use Your RoboVac
You cannot control
with Amazon Alexa / the Google Assistant" section in this
RoboVac with the
manual.
Google Assistant.
• Check if you are using the proper commands when talking to
the Google Assistant. When making your request, first say the
wake words "Ok Google".
• Repeat your question. Speak clearly to the Google Assistant.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause
• RoboVac is stuck and one of the
wheels is not making contact with
the floor (hanging in mid-air).
One beep
• RoboVac may be in an extremely
large room and the bumper is not
registering obstacles.
Two beeps RoboVac's bumper is stuck.
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Solution
Restart cleaning in a new location.
Tap RoboVac's bumper several times
to dislodge any debris that may be
trapped underneath.
Error Tone Cause
• RoboVac's drop sensors are dirty.
Three beeps
• RoboVac is stuck on the ledge of a
staircase and cannot reverse.
Four beeps RoboVac's power level is too low.
Solid red indicator light
Error Tone Cause Solution
RoboVac's left/right wheel is Turn off RoboVac and remove any hair or
One beep
stuck. debris from the left/right wheel.
Turn off RoboVac and remove any hair or
Two beeps RoboVac's side brush is stuck.
debris from the side brush.
• Turn off RoboVac, then remove and
Three beeps RoboVac's suction fan is stuck.
• Make sure the suction inlet is not
Turn off RoboVac and remove any hair or
Four beeps RoboVac's rolling brush is stuck.
debris from the rolling brush.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
English
Solution
• Clean the drop sensors gently
with a dry cloth.
• Place RoboVac in a new location.
• Use a physical barrier to block off
the problem area.
Manually charge RoboVac for at least
5 hours.
empty the dust collector.
blocked by any hair or debris.
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