Troubleshooting - KitchenAid W10848424A Guide D'utilisation

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://kitchenaid.custhelp.com.
In Canada, visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below.
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Problem
Nothing will operate
Cooktop will not operate
Excessive heat around
cookware on cooktop
Cooktop cooking results
not what expected
Downdraft performance
not what expected

TROUBLESHOOTING

Possible Causes and/or Solutions
A household fuse has blown or a circuit breaker has tripped - Replace the fuse or reset
the circuit breaker. If the problem continues, call an electrician.
Control knob set incorrectly - Push in knob before turning to a setting.
Cookware is not the proper size - Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Proper cookware is not being used - See the "Cookware" section.
Control knob is not set to the proper heat level - See the "Cooktop Controls" section.
Cooktop is not level - Level the cooktop. See the Installation Instructions.
The filter is not clean - See the "General Cleaning" section for instructions on cleaning the filter.
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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