Troubleshooting-Connected Models - Whirlpool W10913497D Guide D'utilisation Et D'entretien

TROUBLESHOOTING—CONNECTED MODELS
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual, visit www.whirlpool.com/connect or call 1-877-559-2603. In Canada, visit
www.whirlpool.ca/fr/connect.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Connection Status
Refrigerator is not connected.
Refrigerator is attempting to connect to home
WI-FI router.
Refrigerator is connected to home WI-FI router,
but Whirlpool app or Smart Grid functions do not work.
®
Refrigerator is connected to home WI-FI router and the
Whirlpool app works.
®
First try the solutions suggested here or visit our website at www.whirlpool.com/connect.
If you experience
Refrigerator is not
connected to home
WI-FI router. (WI-FI icon
is off.)
WI-FI icon does not light
at all.
Refrigerator is connected
to home WI-FI router, but
Whirlpool app does not
®
work.
No connection of
refrigerator after
several attempts.
Possible Causes
The refrigerator may be in Standby
mode.
The refrigerator has never been
connected to the home WI-FI router.
Lost connection to home WI-FI
router.
Weak signal strength or signal
interference between the refrigerator
and router.
Something may be wrong with the
refrigerator.
Connection to the Whirlpool
may be unavailable.
User account has not been properly
set up or the refrigerator has not
been registered in an account.
Router is not connected to Internet.
WI-FI disconnected.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
WI-FI icon is off.
WI-FI icon is blinking slowly.
WI-FI icon is on.
WI-FI icon is on.
Solutions
Touch and hold WI-FI button for 3 seconds to see the WI-FI icon
blinking, then lights are on solid. All indicator lights are off when
in Standby mode.
See the "Refrigerator Connectivity Features" section.
Check whether the router is on and working with other
computers or devices in the home (able to access the Internet).
Try to place the wireless router closer to the refrigerator.
It may be necessary to install a WI-FI range extender.
Unplug or disconnect refrigerator power for 30 seconds.
Return power. Repeat WI-FI connecting process.
Verify that the refrigerator operates correctly, except for
not being able to connect. Call for possible additional
troubleshooting.
app Check internet.
®
See the "Refrigerator Connectivity Features" section or the
Whirlpool app directly for account setup and refrigerator
®
registration instructions.
Verify that the refrigerator is paired with your account in the app.
Verify correct email address, mobile number, and notification
preferences.
Check other devices connected to Internet through same router.
See the "Refrigerator Connectivity Features" section to connect
to WI-FI. Power off service breaker for 30 or more seconds,
power back on, and then use alternate set-up instructions
available at www.whirlpool.com/connect.
Control Panel Indicator Lights
35