Troubleshooting; Assistance - Hotpoint Ariston EBYH 18 V Série Mode D'emploi

Respecting and conserving the environment
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• Install the appliance in a fresh and well-ventilated room. Ensure
that it is protected from direct sunlight and do not place it near
heat sources.
• Try to avoid keeping the door open for long periods or opening
the door too frequently in order to conserve energy.
• Do not fill the appliance with too much food: cold air must
circulate freely for food to be preserved properly. If circulation is
impeded, the compressor will work continuously.
• Do not place hot food directly into the refrigerator. The internal
temperature will increase and force the compressor to work
harder and will consume more energy.
• Defrost the appliance if ice forms (see Maintenance). A thick
layer of ice makes cold transference to food products more
difficult and results in increased energy consumption.

Troubleshooting

If the appliance does not work, before calling for Assistance (see
Assistance), check for a solution from the following list.
The display is completely switched off.
• The plug has not been inserted into the electrical socket, or not
far enough to make contact, or there is no power in the house.
• The I-Care function is active.
The motor does not start.
• The appliance comes with a motor protection control (see Start-
up and use).
The display is on but it is dim.
• Pull out and reverse the plug before putting it back in the
socket.
The alarm sounds and DOOR OPEN ALARM flashes on the
display ("dr" is displayed instead of the REFRIGERATOR
temperature).
• The refrigerator door has been open for more than two minutes.
The sound alert stops when the door is closed or when the
appliance is switched off and on again.
The alarm sounds and TEMPERATURE ALARM flashes on the
display ("A1" is displayed instead of the FREEZER
temperature).
• The temperature inside the freezer is too high. The freezer will
maintain a temperature of around 0°C so that the food will not
refreeze, allowing you to eat it within 24 hours or to refreeze it
after it has been cooked.
To switch off the buzzer, open and close the appliance door or
press the + and – freezer temperature adjustment buttons
once. Press these buttons a second time to display the set
value on the freezer display, switch off the TEMPERATURE
ALARM LED and restore normal operation.
The alarm sounds and temperature alarm flashes on the
display ("A2" is displayed instead of the FREEZER
temperature).
• The temperature of the freezer is dangerously high: the food
inside must not be eaten. The freezer will maintain a temperature
of approximately -18°C.
To switch off the buzzer, open and close the appliance door or
press the + and – freezer temperature adjustment buttons
once. Press these buttons a second time to display the set
value on the freezer display, switch off the TEMPERATURE
ALARM LED and restore normal operation.
The refrigerator and the freezer do not cool well.
• The doors do not close properly or the seals are damaged.
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• The doors are opened too frequently.
• The temperature that has been set is too high (see Start-up and
use).
• The refrigerator or the freezer have been over-filled.
The food inside the refrigerator is beginning to freeze.
• The temperature that has been set is too low (see Start-up and
use).
The motor runs continuously.
• The function SUPER FREEZE has been enabled
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
The appliance makes a lot of noise.
• The appliance has not been installed on a level surface (see
Installation).
• The appliance has been installed between cabinets that vibrate
and make noise.
• The internal refrigerant makes a slight noise even when the
compressor is off. This is not a defect, it is normal.
Early ending of functions
• Electrical disturbance on the network or brief interruptions of the
power supply.