Sage the Oracle Touch Guide Rapide page 16

PROBLEM
Espresso runs out
around the edge
of the portafilter
and/or
Portafilter comes
out of the group
head during an
extraction
Issues with the
Auto Start feature
Operation Error
message on the
touch screen
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks
Water does not
flow from the
group head
16
POSSIBLE CAUSE
• Portafilter not inserted in
the group head correctly.
• There are coffee grounds
around the filter basket rim.
• Filter basket rim is wet
or underside of portafilter
lugs are wet. Wet surfaces
reduce the friction required
to hold the portafilter in
place whilst under pressure
during an extraction.
• Clock not set or clock is
set with incorrect time.
• A major fault has
occurred and machine
cannot operate.
• Using highly filtered,
demineralised or distilled
water which is affecting
how the machine is
designed to function.
• Machine has not reached
operating temperature.
• Water tank is empty.
• Water tank not fully
inserted & locked.
WHAT TO DO
• Ensure portafilter is rotated to the right
until the handle is past the centre and is
securely locked in place. Rotating past the
centre will not damage the silicone seal.
• Clean excess coffee from the rim of the
filter basket after grinding to ensure
a proper seal in group head.
• Always ensure filter basket and portafilter
are dried thoroughly before filling with
coffee, tamping and inserting into the
group head.
• Check that the clock and Auto Start time
have been programmed correctly.
• Contact Sage Customer Service Centre.
• We recommend using cold, filtered water.
We do not recommend using water with
no/low mineral content such as highly
filtered, demineralised or distilled water.
If the problem persists, contact Sage
Consumer Support.
• Allow time for the machine to reach
operating temperature.
• Fill tank. Prime the system by:
1) Touching the 'Brew' button to run water
through the group head for 30 seconds.
• 2) Touching 'Hot Water' to run water through
the hot water outlet for 30 seconds.
• Push water tank in fully and lock
latch closed.