Sage the Oracle Touch Guide Rapide page 15

Troubleshooting
PROBLEM
Grinder Motor starts
but no ground
coffee coming
from grind outlet
Grinder Motor starts
but operates with a
loud 'clicking' noise
Unable to lock bean
hopper into position
Portafilter overfills
Grinder
Emergency stop?
Grinder running
continuously
POSSIBLE CAUSE
• No coffee beans in
bean hopper.
• Grinder/bean hopper
is blocked.
• Coffee bean may have
become stuck in hopper.
• Grinder is blocked
with foreign item or
chute is blocked.
• Moisture clogging grinder.
• Coffee beans
obstructing bean
hopper locking device.
• Tamping fan was
removed for cleaning
and not replaced.
• No beans in hopper.
• Tamping fan has
been removed.
WHAT TO DO
• Fill bean hopper with fresh coffee beans.
• Remove bean hopper. Inspect bean hopper
& grinding burrs for blockage. Replace
parts and try again.
• Remove bean hopper, inspect burrs
and remove any foreign body.
• Clean the burrs and grind outlet,
see page 12.
• Leave burrs to dry thoroughly before
re-assembling. It is possible to use a hair
dryer to blow air into the burr area to
quicken the drying process.
• Remove bean hopper.
Clear coffee beans from top of burrs.
Re-lock bean hopper into position.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Unplug power cord from power outlet.
• Fill hopper with beans.
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.
EN
15