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Problem/possible cause
Device may be in Airplane Mode.
Data transfer is not enabled for your device.
My screen and buttons are flashing but there is no alarm sound or message
Software upgrade is in progress.
Displays message: Read only card, please remove, unlock and re-insert SD card
SD card switch may be in the lock (read-only) position.
Alarms troubleshooting
Problem/possible cause
Display disappears and an alarm is activated
Power failure.
Power cord is disconnected or mains power has been
turned off during therapy.
Displays message: High leak detected, check your water tub, tub seal or side cover
Water tub may not be inserted properly.
Water tub seal may not be inserted properly.
Displays message: High leak detected, connect your tubing
Air tubing may not be connected properly.
Mask may be fitted incorrectly.
Displays message: Tubing blocked, check your tubing
Air tubing may be blocked.
Displays message: Leak detected, check your system setup and all connections
Mask may be fitted incorrectly.
Displays message: Low MV detected
Minute ventilation level has dropped below the pre-set
alarm level.
Solution
Turn off Airplane Mode, see Traveling by plane.
Talk to your care provider about your settings.
Software upgrade takes approximately 10 minutes to
complete.
Move the switch on the SD Card from the lock position
the unlock position
and then re-insert it.
Solution
Remove your mask until power is restored.
Ensure the power cord is connected and the mains power
switch (if available) is on.
Make sure the water tub is correctly inserted.
Open the water tub and make sure that the seal is correctly
inserted.
Make sure the air tubing is firmly connected at both ends.
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Check the air tubing and remove any blockages. Press the
dial to clear the message and then press Start/Stop to
restart the device.
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Contact your care provider.
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