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WHAT TO DO IN CASE OF PROBLEMS
The cooker or cooking areas do not turn on:
· The cooker is not connected to the electric network.
· The protection fuse is released.
· Check if the block is not active.
· Keys are covered with water or grease.
· An object is placed on the keys.
The symbol is displayed
.
· There is no saucepan on the cooking area.
· The container used is not compatible with cooktops.
· The diameter of the saucepan bottom is too small compared to the
cooking area.
The symbol [E] is displayed:
· Disconnect and connect the cooker.
· Contact the after-sales centre.
One of the area or the entire cooker turns off:
· The safety overheating system is active;
· The cooker or one cooking area remains on for too long;
· one or more keys are covered;
· one of the saucepans is empty and the bottom overheated.
The fan keeps on working after the cooker shutdown:
· This is not a malfunction: the fan keeps on protecting the electronic
power unit of the device.
· The fan stops automatically.
10 ERROR CODES
For supporting a service technician in case of error, the UI displays
error codes.
In combination with the provided document "error codes Basic 2"
which includes datailed information a complete error matrix de-
scription is available.
E.G.O's standard error codes are listed following, customized UI can
be different. In the standard general UI eroors (Er xx) and cooking
zone errors (E/x) differ. In case of cooking zone errors the display of
the incorrect cooking zone blinks alternative "E" and a hexcode "X".
Error
Description
code
The cooking zone
.
can be configu-
red if a static "C"
is shown
The cooking will
be configured
.
if a flashing "C"
is shown. After
a successful
configuration the
relevant display
shows "-". If "-"
is not displayed
check the pos-
sible causes of
the E/5
A flashing "E" on
.
each cooking
zone indicates
that all configs
will be deleted
possible
Remedy
causes
No error, the
A suitably pan must
user is in the
be placed on the
service menu.
relevant cooking
zone
User is in the
Wait for the symbol
service menu,
"-" or abort the confi-
no error
guration activities by
pressing the select
key and the "C" will
not flash anymore.
User is in service
Manual configura-
menu, no error
tion
Temperature limi-
.
ts are exceeded
Unsuitable pot,
.
e.g. loss of the
magnetic cha-
racteristics becau-
se of temperature
in the bottom
Unconfigured
.
induction module
(all induction mo-
dule answer to UI,
but any element
is related to the
effected cooking
zone.)
No communica-
.
tion between UI
and induction
module
Main power
.
disturbance
Non assignable
.
failure
Fan failure
.
Defect ive tempe-
.
rature probe on
inductor
Hardware defect
.
of induction
module
Configuration
.
failure
Fixed sensor va-
.
lue (test function
for T probe on
inductor)
No
Overvoltage on
functiona-
the switch mode
lity and no
power supply (no
displaying
functionality)
Note:
Not each failure can be delected automatically by the system, e.g. in case of
defect of the User interface power supply.
34
Pt or glass
System must cool
temperature is
down
too high
NTC -> electro-
nic temperature
too high
On the module
1. The error is auto-
matically cancelled
a pot creates
after 8 s and the
an improper
cooking zone can be
used again. In case
operatioing
of further upcoming
point which can
errors the pot has to
destroy devices,
be replaced.
2. The module has
e.g IGBTs.
to be changed if the
error comes without
a pot on the cooking
zone.
induction
Delete the hob
configuration and
module is not
activate the manual
configured
configuration. Start
the UI service menu
to configure the
induction module if
the listed points are
not successful repla-
ce the module.
No power sup-
Check power and
ply of induction
LIN connections. If
module.
connection is OK,
Bad cabling or
replace the module
defect
1. Failure in
Check main power
main power
voltage and frequen-
frequency
cy, if ok replace the
detection
module
2. Overvoltage
Replace module or
User interface
Fan or control
Replace the module
electronic is
defect
Sensor signal
Replace the module
out of valid
range; sensor
or electronic is
defect
Defect har-
Replace the module
dware device
detected by the
self-check of the
module
2 cooking zones
Delete the actual
are delicated to
configuration
the same ele-
manual configura-
ment of the UI
tion with service
menu
Not enough
System must cool
temperature
down
change (10 K)
within 5 min
after switch on
the hob
400 V con-
Disconnect and
nection
correct the power
line connection
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