Kratki LUCY 12 Mode D'emploi Et Garantie page 20

7. Guarantee terms and condition
The use of the fireplace insert, its connections, and operating conditions must comply with these in-
structions. it is explicitly forbidden to alter or modify the construction of the fireplace insert. a 5-year
guarantee as of the purchase of the fireplace insert is given by the manufacturer against faulty opera-
tion. The buyer of the fireplace insert is obliged to read the instructions for the use of the fireplace
insert and guarantee terms and conditions, and to confirm this by making an entry in the guarantee
certificate on the day of purchase. in case of a complaint, the user of the fireplace insert is obliged to
submit the complaint protocol, completed guarantee certificate and the receipt. These documents
are a condition for any claim to be investigated. complaints in writing are examined within 14 days
as of submission. any construction alterations, modifications or changes revoke the manufacturer's
guarantee with immediate effect.
The guarantee covers:
• cast iron elements;
• moveable elements of mechanisms controlling the stack damper and the grid of the ash pan;
• grate and seal of the fireplace for 1 year as of the date of the purchase of the insert.
The guarantee does not cover:
• vermiculite sheets;
• ceramic sheets;
• heat-resisting pane (resistant to a temperature of up to 800°C);
• any fault attributable to the failure to comply with the instructions for use, and especially the ones
concerning fuel and tinder;
• any fault that appeared during transportation from the distributor to the buyer;
• any fault that appeared when the fireplace insert was installed, enclosed or started up;
• damage caused by heat overloads in the fireplace inserts (attributable to the operation of the insert
in violation of the instructions).
The guarantee is extended by a period from the date of the complaint submission to the date when
the buyer is informed that the repair has been completed. This period shall be indicated in the
guarantee certificate.
any damage caused as a result of improper operation, storage, maintenance, the failure to comply
with the instructions for use, or due to other reasons, not caused by the fault of the manufacturer,
revokes the guarantee, if this damage impairs the quality of the insert.
Attention: it is forbidden to use coal as fuel in all inserts produced by the manufacturer. in every
case, the burning of coal revokes the guarantee. While making a complaint about a fault, the custo-
mer is each time obliged to sign the declaration that he did not burn coal or any other impermissible
fuel in the fireplace insert. if the use of impermissible fuels is suspected, the fireplace shall be checked
for the presence of forbidden substances. if an analysis indicates such substances, the customer shall
lose guarantee rights and shall be obliged to cover all the costs of the complaint, including the cost
of the analysis.
This guarantee certificate is the basis for the buyer to be entitled to free repairs. a certificate without
a date, stamps, signatures, or with amendments made by unauthorised persons is not valid.
Copies of the guarantee are not issued!!!
serial number of the device....................................................................................................................................................
Type of the device......................................................................................................................................................................
The above regulations concerning the guarantee in no way suspend, limit or exclude the consumer's
rights with regard to nonconformity of goods with the contract, as indicated by the act of 27 July
2002 on specific terms and conditions of consumer sale.
in order to constantly improve its products, the kratki.pl company reserves to right to modify its
devices without prior notice.
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