Troubleshooting - Buderus Logamatic web KM200 Notice D'installation

6

Troubleshooting

For information on troubleshooting the router or
smartphone, see the relevant manufacturer's
instructions.
The indicator shows the operating condition of the module.
ON/OFF Possible cause
indicator
Constantly Power supply
OFF interrupted.
Connecting cable from
power supply unit not
connected to module.
Power supply unit faulty. ▶ Replace power supply
Constantly During commissioning or
red factory reset: neither
BUS nor LAN connection
available.
Otherwise: internal fault. ▶ Replace module.
Flashing red LAN cable not
connected.
Router is switched off.
DHCP is disabled.
Manually set MAC filter
prevents IP address
being issued.
No IP address available
for the module.
LAN cable faulty.
Alternating BUS and LAN connection
red and separated after
green commissioning.
Table 3 Fault table
Logamatic web KM200 – 6 720 805 486 (2018/12)
6 720 647 836-01.1o
Remedy
▶ Switch ON power supply.
▶ Make connection.
unit.
▶ Disconnect module from
power supply.
▶ Make the BUS and LAN
connections.
▶ Recommission module.
▶ Make LAN connection.
1)
▶ Switch ON router .
1)
▶ Enable DHCP at router .
▶ Setting the MAC filter for
the printed MAC address
( Fig. 13,
[1], page 84).
▶ Check router
1)
configuration .
▶ Replace LAN cable.
▶ Disconnect module from
power supply.
▶ Make BUS and LAN
connections.
▶ Recommission module.
ON/OFF Possible cause
indicator
Constantly LAN connection
orange established; no access to
Buderus server via
internet.
Flashing Heat source switched
green off.
BUS initialisation lost.
Module not connected to
BUS system.
Maximum cable length
for BUS connection
exceeded.
Short circuit or cable
break in the BUS
connection.
Constantly No faults.
green
Table 3 Fault table
1) See manufacturer's instructions.
Faults with effects on the app function are also shown on
the app (e.g. no connection with the XMPP server, no
connection with the Logamatic web KM200, incorrect
password, ...).
6
Troubleshooting
Remedy
▶ Disconnect module from
power supply for 10
seconds and
recommission it.
-or-
▶ Establish internet
1)
connection .
-or-
▶ If internet access for the
router is periodically
blocked, remove the
1)
timeout .
-or-
▶ Open ports 5222 and
1)
5223 .
▶ Switch ON heat source.
▶ Resetting personal
settings (Reset).
▶ Make BUS connection.
▶ Make shorter BUS
connection.
▶ Check BUS connection
and repair if required.
Standard operation.
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