i-tec CADUAL4KDOCK Mode D'emploi page 8

i-tec USB-A 3.0 / USB-C Dual Display Docking Station
DRIVER INSTALLATION IN MAC OS X
ATTENTION! Do not connect the dock to your Mac until you install the appropriate
drivers. Drivers must only be installed before first use. We recommend that you
have the latest MacOS operating system installed.
Download drivers from our website www.i-tec-europe.eu on the "Download" tab of this
product.
SAFETY INSTRUCTIONS
Do not expose to extreme temperatures and air humidity.
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Use the device on flat surfaces – this will prevent it from slipping and
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potentially causing damage to the product.
Keep the user manual for future reference.
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In co-operation with the service department:
Check the functionality if the product receives any damage.
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Send the device back if it does not work in accordance with the user manual.
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FREQUENTLY ASKED QUESTIONS
Question: I have a properly connected 5K monitor and yet I do not see the 5K
resolution.
Answer: Check if the primary graphics card on your computer supports 5K
resolution, such as Radeon™ RX 470 Graphics.
Question: On my MacBook 13" / 15" 2016 and later, wi-fi or Bluetooth stops
working; or USB 3.0 devices connected to the docking station disconnect. Where
is the problem?
Answer: This problem is caused by interference in the range of 2.4GHz. A possible
solution is to connect the docking station to the Thunderbolt 3 (USB-C) port of
the Mac on the left side nearest to you or use the ports on the right side. These
ports are situated farthest from the wi-fi antenna. The next solution is the use of
the 5GHz zone and the placement of the docking station as far as it could be from
the monitor of your Mac. For more information, please refer to:
https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example,
Microsoft Wireless set 3000/5000), which are connected in the docking station,
stop working or irregularly disconnect. Where is the problem?
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