11 - GLOBAL TERMS OF WARRANTY
1. TERMS AND CONDITIONS
Apart from the legal warranty, particularly for latent defects, DEVILLE INDUSTRIES guarantees to deliver the
furniture in case of obvious defects or non-conformity to the ordered furniture.
Without prejudice to the provisions that are to be taken concerning the carrier, claims on delivery of furniture
concerning the obvious defects or the non conformity, must be issued by the Buyer in writing a registered letter
with confirmation of receipt to DEVILLE INDUSTRIES company with in 5 days after noticing the defect. It is up to
the Buyer to prove the reality of the noticed defects and irregularities. The Buyer must let DEVILLE INDUSTRIES
every opportunity of noticing any of those defects and irregularities in order to salve then.
The Buyer must also keep the non standard supplies at the disposal of DEVILLE INDUSTRIES, according to the
instructions of the latter. All return of material, for any reasons, should be subject to a formal pre – agreement
from DEVILLE INDUSTRIES.
2. EXTEND
The warranty of DEVILLE INDUSTRIES covers, except for any compensation or for damages, the free
replacement or repairing of supplier the part acknowledged as being defected by its services to the exclusion of
the fees for the workplace, for the removal and for the shipping.
On enamelled equipments, appliances, crackles are never considered as a manufacturing defect. They are due to
the difference of expansion of iron enamel or cast-iron enamel and don't alter the adherence.
Paid replacement parts are warranted for a six-month period from the invoicing date, any additional warranty
agreed by a retailer from DEVILLE INDUSTRIES doesn't commit DEVILLE INDUSTRIES. Whenever claiming
under a warranty, the guarantee with the stamp from the retailer DEVILLE INDUSTRIES is strictly required. The
above guarantee must be produced for any demand to repair the appliance under warranty, or a detachable slip or
coupon of any such guarantee must, according to the own organisation of DEVILLE INDUSTRIES, be returned to
the latter within the required time. For lack of this, the date on the invoice issued by DEVILLE INDUSTRIES can't
be taken into account. The interventions under warranty can't have the effect of continuing the warranty.
3. WARRANTY PERIOD
The period of the agreed warranty ensured by DEVILLE INDUSTRIES is for 2 years (5 years for the fireplace
heating body) from the date when the appliance was purchased by the user, subject to the fact the claims -
forecast by the above conditions- were done within the time allowed. The repairing, the replacement or the
alteration of parts under the warranty period can neither have the effect of continuing the period of the latter, not
get to any compensation for any fees, for late delivery, accidents or any such damages.
4. EXCLUSION
The warranty is unavailable for the following cases, without this list being exhaustive :
- Fitting out, fitting out and assembling of appliances not due to DEVILLE INDUSTRIES.
Consequently DEVILLE INDUSTRIES can't be considered as responsible for damages or supplies, or accidents to
persons due to local laws and regulations (for example the fact that there is no linking to the earth ground
connection or a wrong drought of a fitting out).
- Fair wear and tear of the supplies or abnormal use of the supplies including the case of industrial or trading use
or a use of the supplies in different conditions from the ones it was built for. It is, for example, of non respect of the
conditions described in the directions issued by DEVILLE INDUSTRIES : display to outside conditions damaging
the appliance ; such as excessive dampness or abnormal change of the electrical tension.
- Malfunction, damage or accident due to a shock, a drop, a carelessness, a failure of supervision or of service
from the Buyer.
- Any alteration, change or intervention made by a member of the staff or a company that is not approved by
DEVILLE INDUSTRIES, or manufactured with replacement parts that are not genuine or not approved by the
manufacturer.
5. SPECIAL TERMS OF WARRANTY
These terms add and define the above general terms of warranty and come first to the former, refer to the
enclosed leaf untitled : "special terms of sales DEVILLE INDUSTRIES - warranty".
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