Assistance; Warranty - Bertazzoni REF36FDFIXNV Instructions D'installation Et D'utilisation

6 Assistance

6.1 Warranty

Please kindly register on our web site www.bertazzoni.com to validate your new product warranty
and help us to assist you better in case of any inconvenience.
TWO YEAR LIMITED WARRANTY
The warranties provided by BertazzoniSpa in this statement apply exclusivelyto Bertazzoni appliances and
accessories sold as new products to the original owner by a Bertazzoni authorized distributor, retailer, dealer or
service center and installed in the United States and Canada. The warranties provided in this statement are
not transferable and have validity from the date of installation.
COVERAGE INFORMATION
Bertazzoni SpA will repair or replace any component part which fails or proves defective due to materials and/or
workmanship within 2 years from the date of installation and under conditions of normal residential use. Repair
or replacement will be free of charge, including labor at standard rates and shipping expenses. Repair service
must be performed by a Bertazzoni Authorized Service
Center during normal working hours.
COSMETIC WARRANTY
Bertazzoni will cover parts showing cosmetic defects in material and workmanship for a period of thirty (30) days
from date of installation of the unit. This coverage will include scratches, stains, surface imperfections on
stainless steel, paint and porcelain, with the exclusion of slight differences in color due to materials and
painting/enamelling technologies.
Exclusions are labor costs, B stock items, out‐of‐box appliances and display units.
HOW TO OBTAIN SERVICE
To obtain service please contact Bertazzoni Customer Service at the numbers below and make sure to
have model number, serial number, and date of purchase ready. This information will be requested by our
team and is crucial to speeding up resolution.
UNITED STATES https://us.bertazzoni.com/more/support
Phone: 866-905-0010
CANADA https://ca.bertazzoni.com/more/support
Phone : 800-361-0799
Save proof of original purchase or of original installation to establish warranty period. Copy of the product serial
tag is affixed to the back cover of the instruction manual.
WHAT IS NOT COVERED
1. The product used in any commercial/business application
2. Repair service provided by other than a Bertazzoni authorized service agent.
3. Damage or repair service to correct service provided by an unauthorized agency or the use of
unauthorized parts.
4. Installation not in accordance with local electrical codes or plumbing codes.
5. Defects or damage due to improper storage of the product.
6. Defects or damage or missing parts on products sold out of the original factory packaging or from
displays.
7. Service calls or repairs to correct the installation of the product and/or related accessories.
8. Service calls to connect, convert or otherwise repair the electrical wiring / gas line / water line to
properly use the product.
9. Service calls to provide instructions on the use of a Bertazzoni product.
10. Repair service due to product usage in manner other than what is normal and customary for home use.
11. Replacement of wear and tear parts
12. Replacement of glasses and light bulbs if they are claimed to have failed later than 30 days
after installation and in no case later than 4 months after date of purchase
13. Defects and damages arising from accident, alteration, misuse, abuse, improper installation.
14. Defects and damages arising from transportation of the product to the home of the owner.
15. Defects and damage arising from external forces beyond the control of Bertazzoni SpA such
as fire, flood, earthquakes and other acts of God.
In case the product will be installed in a remote area, where certified trained technicians are not
reasonably available, the customer will be responsible for the transportation costs for the
delivery of the product to the nearest authorized service center or for the displacement costs of a
certified trained technician.
Bertazzoni does not assume any responsibility for incidental or consequential damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also
have other rights which may vary from state to state or province to province.
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