Warranty, Guarantee And Product Liability - Austria Email REU Notice D'utilisation Et De Montage

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Warranty, Guarantee and Product Liability

Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to as the PM) is
the presentation of the paid invoice for the purchase of the device for which the guarantee service is being invoked,
whereby the identity of the device in terms of type and serial number must be taken from the invoice and must be
produced by the claimant. This is subject exclusively to the PM's general terms and conditions of business and sales
and delivery conditions.
2. To the extent required by law and/or the installation and operating instructions, the assembly, installation, connection
and commissioning of the device in question must have been carried out by a licensed electrician and/or installer
with due regard to the necessary instructions for this. The storage tank (without external covering or plastic external
covering) must be protected from direct sunlight in order to prevent discolouring of the polyurethane foam and any
possible warping of plastic components.
3. The room in which the equipment is operated must be free of frost. The assembly of the equipment must be carried
out at a location which can be reasonably expected i.e. the equipment must be easily accessible and replaceable in the
event of necessary maintenance, repair and possible replacement. The costs for any necessary changes to the structu-
ral conditions (e.g. doors and corridors too narrow) are not covered by the guarantee and warranty offered and shall
therefore be refused by the PM. When setting up, installing and operating the water heater in unusual places (e.g. lofts,
living quarters with water sensitive flooring, store rooms etc.) potential water leakage must be taken into consideration
and therefore a device for capturing and draining off any leaked water must be provided in order to prevent secondary
damage in the sense of the product liability provisions.
4. The warranty shall not apply in the following cases:
Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any applica-
tion of force whatsoever, mechanical damage or damage due to frost or resulting from exceeding the operational
pressure stated on the rating plate even once, the use of connection fittings that do not comply with the applicable
standards or non-functioning storage tank connection fittings, as well as unsuitable and non-functioning operating
fittings, glass or plastic part breakage, any colour differences, damage through improper use, particularly by failing
to observe the operating and assembly instructions (operating and installation instructions), damage caused by
external influences, connection to the wrong voltage, corrosion damage due to aggressive waters not suitable as
drinking water in accordance with national guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI.
II no. 304/2001), Deviations of up to 10 K in the stated hot water temperature compared to the actual drinking wa-
ter temperature from the storage tank (hysteresis of the regulator and possible cooling as a result of pipelines),
continued use in spite of a defect, unauthorised modifications to the device, installation of additional components
which have not been tested with the device, improperly performed repairs, insufficient conductance of the wa-
ter (at least 150 μS/cm), operational wear and tear of the magnesium anode (consumable part), natural limestone
formation, water deficiency, fire, flood, flooding, lightning strike, excess voltage, power failure and other force ma-
jeure, use of non-original and third party components, e.g. heating rod, protective anode, thermostat, thermome-
ter, finned tube heat exchanger etc. components installed in a way that is non-insulated with regard to the storage
tank, influx of foreign material and electrochemical installations (e.g. mixing installations), non-observance of the
planning documents, late and non-documented renewal of the installed protective anode, faulty installation and
connection of the external current anode (e.g., no permanent power supply), lack or improper cleaning and opera-
tion as well as deviations from the standard, which only slightly impair the value or the functionality of the device.
Furthermore, the original installation at the place of assembly may not be altered or retrofitted before an inspection
by the manufacturer or a commissioned expert. Any changes to the original installation on site will result in the im-
mediate exclusion of all possible claims from the warranty or guarantee as well as product liability claims. In addition,
as a matter of basic principle, all regulations set out in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the
corresponding national regulations and legislation must be complied with.
5. In case of a justifiable claim, this must be reported to the nearest PM customer services centre. They shall reserve the
right to decide whether a faulty component should be replaced or repaired and/or whether a faulty device will be
exchanged for a fault-free device of the same value. In addition the PM expressly reserves the right to demand that
the customer return the device to which the claim applies. The date of a repair or an exchange will be defined by the
producer within 5 days!
6. Repairs under the guarantee may only be carried out by people licensed to do so by the PM. Exchanged parts shall be-
come the property of PM. Should any repairs to the water heater be required following necessary service works these
shall be invoiced to the customer as repair and pro-rata materials costs.
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Id.Nr.: 182568-13