Austria Email REU Notice D'utilisation Et De Montage page 35

7. All warranty claims shall expire in the event of unauthorised third party interventions, even if these are carried out
by a licensed installer. The acceptance of costs arising from repairs carried out by third-parties shall be subject to the
PM having been requested to fix the fault and having either failed to meet their exchange or repair obligations or not
having done so within a reasonable period.
8. The guarantee period shall neither be renewed nor extended as a result of the services in response to claims under the
guarantee or warranty, or service and maintenance work.
9. Transport damage shall only be inspected and perhaps recognised if these are reported to the PM in writing within one
working day of delivery.
10. To the extent permissible by law, any claims over and above provisions made in the guarantee, such as in particular
those relating to compensation for damages and consequential losses, are excluded. Pro-rata labour hours for repairs,
as well as the costs of restoring the system to its original condition must be paid by the customer at the full rate. The
guarantee offered shall only cover the repair or replacement of this device in accordance with this guarantee state-
ment. The provisions of the PM's sales and delivery conditions shall continue to apply in full provided that they are not
modified through these guarantee conditions.
11. Services not provided within the framework of these guarantee conditions shall be invoiced to the customer.
12. A precondition for the fulfilment of these guarantee provisions by the PM is that, on the one hand the device has been
fully paid for and, on the other hand, that the claimant has fully complied with all of his obligations towards the reseller.
13. A guarantee shall be provided for the enamelled internal boiler for water heaters, with no diminution of the guarantee
provisions in accordance with Points 1 to 12 for the period offered following delivery. If the guarantee conditions are
not met then the legal warranty conditions of the country to which the goods have been delivered shall apply.
14. For the attainment of claims in accordance with Austrian product liability legislation, it should be noted that:
Any possible claims from the product liability stated above which deal with damage caused by a failure of a product
(e.g. a person receives bodily injury, health is damaged or some other bodily part is damaged by the product), are only
justified when all the prescribed measures and requirements which are needed for error-free and standard compliant
operation of the device have been fulfilled. This includes for example the mandatory and documented replacement of
the anode, connection to the correct operating voltage, damages arising from improper operation are to be avoided
etc. These provisions are to be derived from the fact that, had all instructions been complied with (standards, installati-
on and operating instructions, general guidelines etc.) the fault in the device or product that caused the secondary da-
mages would not have arisen. Furthermore, it is indispensable that the necessary documentation, such as for example
the designation and manufacturer number of the storage tank, the seller's invoice and the concessionaire who perfor-
med the sale as well as a description of the fault are submitted for the inspection of the allegedly faulty storage tank
in the technical laboratory (absolutely necessary as a trained professional will inspect the storage tank and analyse the
cause of the fault). To avoid any confusion regarding the storage tank during transportation, it must be provided with
a clearly legible label (preferably with the address and signature of the end user). Furthermore, the original installation
at the place of assembly may not be changed, converted or dismantled before being inspected by the manufacturer or
an appointed expert.
Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from
the warranty, guarantee or product liability.
A corresponding photographic record is required showing the extent of the damage, the installation details (cold wa-
ter input, hot water output, heater flow and/or back-flow, safety fittings, and, if applicable, expansion vessel) as well as
the faulty area of the storage tank. In addition the PM expressly reserves the right to demand the provision of any docu-
mentation, the device or device components by the customer deemed necessary to clarify the situation. A prerequisite
for the performance of services under the heading, Product Liability, is that it is incumbent upon the damaged party to
prove that the damage was caused by a product of the PM. Claims made in line with the Austrian Product Liability Act
are only valid for the sums above the first EUR 500 (excess). Until such time as the entire situation and circumstances
have been clarified as well as until such time as the cause that resulted in the damages has been clearly identified,
the PM decidedly rejects any potential culpability. Failure to follow the operating and assembly instructions as well as
the relevant standards is considered negligence and shall leads to a liability exclusion in the field of compensation for
damage.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
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Id.Nr.: 182568-13