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Your water heater: Troubleshooting guide
Action to take
1. Cut-off the water heater power
(the circuit breaker should be in the
OFF position).
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AUTO
AUTO
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2. Take a resistance measurement at
the heater element terminals using a
multimeter (in ohm position).
5.2.
Electric meter which breaks the circuit
Action to take
1. Check that the meter only cuts-out when the
water heater starts heating.
2. If you have Peak/Off-peak hours pricing,
2.1 Switch to forced operation
from your electrical distribution
board.
2.2 Check the position of the
circuit breaker (should be
in the ON position).
5.3.
Lukewarm water
Action to take
1.1. Switch off the electrical power supply to
the water heater.
1.2. Open the plastic cover.
1.3. Switch the thermostat to maximum. See
Section III Setting the temperature.
2.1. Shut off cold
water inlet on the
safety unit.
2.2. Turn on a hot water
tap in the house.
Solution
Null or infi nite value.
Value in ohms > 0.
Solution
The meter trips as soon as the water element
circuit breaker
is set to ON.
On a shielded product: Replace
the heater element.
On a steatite product: Clean
the area where the heater element is located
(hollow interior) with
a cloth or a bottle brush.
If the problem persists: Replace
the heater element.
Solution
Leave the thermostat setting at maximum in
order to enjoy very warm water in suffi cient
quantity.
If water fl ows from the hot water tap, then
one of the house's taps is faulty.
Replace the faulty tap or consult
a plumber to fi nd the cause
of the problem.
Cause
Replace the faulty resistor.
Replace the thermostat.
Cause
Faulty resistor.
Residue in the resistor sleeve.
Faulty resistor.
Cause
Incorrect thermostat setting.
A tap (mixer) allows cold water into the hot water
circuit.
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