QUICK REFERENCE GUIDE: TROUBLESHOOTING
ACTION TAKEN
SYMPTOM
1.
Check that the Main Power Switch is in the ON (I) position, and that the detachable power cord is fully seated in the
System will not
receptacle on back of system.
operate: No Power
2.
Check that the system's power cord plug is fully seated in an appropriate AC wall outlet.
ON Indicator
3.
Check that the wall outlet is functional.
1.
If the office has more than one Tap-On™ Foot Pedal, test each to ensure that the proper Tap-On™ Foot Pedal is being used. With a
System will not
Jet-Mate™ handpiece and JET Air Polishing Insert installed, depress the Tap-On™ Foot Pedal to the first position. The system should
operate: Power ON
dispense water. If none of the Tap-On™ Foot Pedals operate the system, continue to the next step.
Indicator is illuminated
2.
Resynchronize one Tap-On™ Foot Pedal to the system (see Section 7.10 Tap-On™ Foot Pedal Synchronization).
1.
Assure that Jet-Mate™ handpiece lavage control is properly adjusted.
2.
Check for clogged JET Air Polishing Insert. Replace JET Air Polishing Insert if necessary.
System operates:
3.
Check that dental office water supply valves are open.
No water flow
4.
If the system is connected to DualSelect Dispensing System, check that fluid level in the selected bottle is sufficient.
to air polishing insert
Make sure valves are open when using external water source.
tip or handpiece
5.
Check that the water line filter is clean. Replace filter, if needed.
overheats
1.
Fast blinking (3 blinks per second) – Indicates improper set-up
System operates:
A.
Service
B.
indicator
blinking
C.
D.
2.
Slow blinking (1 blink per second) - The system is not operating within factory specifications.
A.
B.
C.
D.
1.
Ensure that the base unit has adequate ventilation and is not near a heat source (i.e. radiator, heat lamp, sunlight or other
System operates:
heat producing operatory equipment).
Service indicator
2.
Turn Main Power Switch OFF (O) position. Allow system to cool for 10 minutes and turn system to the ON (I) position.
illuminated
Verify light is not illuminated.
3.
If light is still illuminated, refer to Section 11.2 Technical Support and Repairs to have unit serviced as soon as possible.
1.
Check that there is no JET Air Polishing Insert in the Jet-Mate™ handpiece.
System operates:
2.
Check that the Jet-Mate™ Handpiece is properly installed to the cable assembly.
Purge mode will not
function - icon flashing
1.
Powder is contaminated (lumpy). Discard powder.
System operates:
2.
Air Supply Line Air Filter is contaminated. Refer to Section 10.4 Air Supply Line Air Filter Maintenance.
Air Polishing Insert
3.
Dental office air source should be serviced to eliminate the source of the contamination.
Nozzle blocks
repeatedly
1.
Blocked JET Air Polishing insert nozzle. Clean nozzle using supplied tool.
System operates:
2.
Blocked air bleed "duckbill" air filter. Refer to Section 11.2 Technical Support and Repairs to have unit serviced as soon
No bleed air
as possible.
1.
Very low powder level or empty powder bowl. Fill Powder Bowl.
System operates:
2.
Blocked JET Air Polishing insert nozzle. Clean nozzle using supplied tool.
No or poor
3.
Powder Cap loose. Turn Main Power switch to the OFF (O) position. Tighten Powder Cap to powder bowl and turn System
ON. If cap does not fit tightly, check for thread wear and replace cap, o-ring seal, or bowl assembly.
cleaning action
4.
Clogged fitting assembly on powder bowl. Refer to Section 10.5 Powder Bowl Maintenance.
1.
Powder Cap not securely sealed. Turn Main Power switch to the OFF (O) position and remove Powder Cap.
System operates:
2.
Remove the o-ring seal from the Powder Cap and clean residual powder from the cap. Be careful not to scratch or damage the plastic cap.
Continuous powder
3.
Wipe off the o-ring and place it in the Powder Cap. Tighten Powder Cap to powder bowl and turn system ON. Worn caps
agitation
and o-rings should be replaced when wear is detected.
1.
Tap-On™ Technology might be disabled. Refer to section 8.5.
Tap-On™ Technology
2.
Check to see if Jet-Mate™ handpiece is in holder. Tap-On™ Technology is disabled when handpiece is in holder.
not working
3.
Check to see if the JET Air Polishing Insert is secured inside the handpiece. Tap-On™ Technology is disabled when there is no JET Air
Polishing Insert in the Jet-Mate™ handpiece.
If JET Air Polishing Insert is in the Jet-Mate™ handpiece, remove. Verify the handpiece is properly seated and hold the Tap-On™
Foot Pedal for 2 seconds. If blinking stops, the system is ready for use. If blinking remains, continue to the next step.
Attach a NEW Jet-Mate™ handpiece and depress Tap-On™ Foot Pedal for 2 seconds. If blinking stops, the system is ready for
use. Discard the old Jet-Mate™ handpiece or return if within warranty. If blinking remains, continue to the next step.
Install and fully seat a JET Air Polishing Insert into Jet-Mate™ handpiece. Depress Tap-On™ Foot Pedal for 2 seconds. If
blinking stops, the system is ready for operation. If blinking remains, continue to the next step.
Install and fully seat a NEW JET Air Polishing Insert in Jet-Mate™ handpiece and depress Tap-On™ Foot Pedal for 2 seconds.
If blinking stops, system is ready for use. Discard old JET Air Polishing Insert or return if within warranty. If blinking remains,
refer to Section 11.2 Technical Support and Repairs to have unit serviced as soon as possible.
Remove JET Air Polishing Insert.
Turn Main Power Switch OFF, (O) position. Wait five seconds. Turn unit ON, (I) position.
Operate Purge function.
If service indicator still blinks, refer to Section 11.2 Technical Support and Repairs to have unit serviced as soon
as possible.
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