TROUBLESHOOTING
Symptom
Remedy
Sound cannot be heard.
• Adjust the volume to the optimum level.
• Check the cords and connections.
"MISWIRING CHECK WIRING
Turn the power off, then check to be sure the
THEN PWR ON" appears.
terminals of the speaker wires are insulated
properly. Turn the power on again.
"PROTECTING SEND SERVICE"
Send the unit to the nearest service center.
appears.
• Sound cannot be heard.
Clean the connectors. ( 30)
• The unit does not turn on.
• Information shown on the
display is incorrect.
The unit does not work at all.
Reset the unit. ( 3)
(For
)
Setting/deleting the remote control ID is
"SET ERROR"/"DEL ERROR"
unsuccessful. Turn the power off, then turn on the
power and perform the operation again.( 5)
• Radio reception is poor.
Connect the antenna firmly.
• Static noise while listening
to the radio.
"READING" keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not
This is caused by how the tracks are recorded.
correct.
"LOADING" appears when
This unit is still preparing the iPod/iPhone music
you enter search mode by
list. It may take some time to load, try again later.
pressing
.
• This unit can only display uppercase letters,
Correct characters are not
displayed (e.g. album name).
• Depending on the display language you have
28
ENGLISH
numbers, and a limited number of symbols.
selected ( 5), some characters may not be
displayed correctly.
Symptom
Remedy
"NA FILE"
Make sure the media contains supported audio files. ( 30)
"READ ERROR"
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
"NO DEVICE"
Connect a USB device, and change the source to USB again.
"COPY PRO"
A copy-protected file is played.
"UNSUPPORTED DEVICE"
• Check whether the connected device is compatible with
appears.
this unit and ensure the file systems are in supported
formats. ( 30)
• Reattach the device.
"UNRESPONSIVE DEVICE"
Make sure the device is not malfunction and reattach the
appears.
device.
"USB HUB IS NOT
This unit cannot support a USB device connected via a USB
SUPPORTED" appears.
hub.
"NO MUSIC"
Connect a USB device that contains playable audio files.
"iPod ERROR"
• Reconnect the iPod.
• Reset the iPod.
• Sound cannot be heard
• Reconnect the Android device.
• If in [HAND MODE], launch any media player application
during playback.
• Sound output only
on the Android device and start playback.
• If in [HAND MODE], relaunch the current media player
from the Android
device.
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 31)
Cannot playback at
• Make sure KENWOOD MUSIC PLAY APP is installed on the
[BROWSE MODE].
Android device. ( 9)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 31)