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TROUBLESHOOTING GUIDE
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Why is there a 'Shut' message on the display screen? Ensure drawers are fully inserted
in unit before selecting a program to cook with.
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How do I adjust the temperature or time while using a single zone? Select the active
zone, then use the TEMP arrows to adjust the temperature or the TIME arrows to adjust
the time.
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How do I adjust the temperature or time while using dual zones? Select the desired
zone, then use the TEMP arrows to adjust the temperature or the TIME arrows to adjust
the time.
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Does the unit need to pre-heat? The unit does not need to be pre-heated.
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Can I cook different foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
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How do I pause the countdown? The countdown timer will pause automatically when
you remove the drawers from the unit. Reinsert drawer within 2 minutes to resume
cooking or the unit will automatically switch off.
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How do I stop one zone when using both zones? To stop one zone, first press the zone
button then press START/STOP. To stop both zones simply press the START/STOP
button.
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Is the drawer safe to put on my worktop? The drawer will heat up during cooking. Use
caution when handling, and place on heat resistant surfaces only.
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When should I use the crisper plate? Use the crisper plate when you want food to
come out crispy. The plate elevates the food in the drawer so that air can flow under
and around it to cook ingredients evenly.
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Why didn't my food cook fully? Make sure the drawer is fully inserted during cooking.
For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the drawer with no overlapping. Shake drawer to toss ingredients for even
crispiness. Cook temperature and time can be adjusted at any time during cooking.
Simply use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the
time.
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Why is my food burned? For best results, check progress throughout cooking and
remove food when desired level of brownness has been achieved. Remove food
immediately after the cook time is complete to avoid overcooking.
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Why do some ingredients blow around when air frying? Occasionally, the fan from the
air fryer will blow lightweight foods around. Use wooden cocktail sticks to secure loose
lightweight food, like the top slice of bread on a sandwich.
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Can I air fry wet, battered ingredients? Yes, but use the proper breading technique. It
is important to coat foods first with flour, then with egg, and then with bread crumbs.
Press breading firmly onto the battered ingredients, so crumbs won't be blown off by
the fan.
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Why is the unit beeping? The food is done cooking or indicates that the other zone
started cooking.
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Why did the display screen go black? The unit is in standby mode. Press the power
button to turn it back on.
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Why is there an "E" message on the display screen? The unit is not functioning
properly. You can find online support at ninjakitchen.eu.
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ninjakitchen.eu
TWO (2) YEAR LIMITED GUARANTEE
When a consumer buys a product in Europe, they
get the benefit of legal rights relating to the
quality of the product (your statutory rights). You
can enforce these rights against your retailer. We
give you an additional manufacturer'sguarantee
of two years. These terms and conditions relate to
our manufacturer's guarantee only – your
statutory rights are unaffected.
The conditions below describe the prerequisites
and scope of our guarantee. They do not affect
your statutory rights or the obligations of your
retailer and your contract with them.
Ninja Guarantees
Every Ninja machine comes with a free parts and
labour guarantee. You'll also find online support at
www.ninjakitchen.eu
How do I register my Ninja guarantee?
You can register your guarantee online within
28 days of purchase. To save time, you'll need the
following information about your product.
• Date you purchased the unit (receipt or delivery
note).
• To register online, please visit
www.ninjakitchen.eu
IMPORTANT:
• The guarantee will only cover your product from
the date of purchase.
• Please keep your receipt at all times. Should you
need to use your guarantee we will need your
receipt to verify the information you have
supplied to us is correct. The inability to produce
a valid receipt may invalidate your guarantee.
What are the benefits of registering my free
Ninja guarantee?
When you register your guarantee we'll have your
details to hand if we ever need to get in touch.You
can also receive tips and advice on how to get the
best out of your Ninja unit and hear the latest
news about new Ninja technology and launches. If
you register your guarantee online, you'll get
instant confirmation that we've received your
details.
What is covered by the free Ninja guarantee?
Repair or replacement of your Ninja machine (at
Ninja's discretion), including all parts and labour.
A Ninja guarantee is in addition to your legal
rights as a consumer.
What is not covered by the free Ninja
guarantee?
1. Normal wear and tear of wearable parts (such
as accessories). Replacement parts are available
for purchase at www.ninjakitchen.eu
2. Damage caused by misuse, abuse, negligent
handling, failure to perform required
maintenance or damage due to mishandling in
transit.
3. Damage caused by maintenance not authorised
by Ninja.
Where can I buy genuine Ninja spares and
accessories?
You'll find a full range of Ninja spares and
replacement parts/accessories for all Ninja
machines at www.ninjakitchen.eu
Please remember that damage caused by the use
of non-Ninja spares may not be covered under
your guarantee.
ninjakitchen.eu
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