Publicité
Frequently Asked Questions
General Troublshooting
Q: What does formatting my SD card do?
A: Formatting your SD card will PERMANENTLY ERASE all files present on your
card. Formatting a card can resolve a variety of odd errors that may be preventing
your camera from working properly and should be used as one of the first trouble-
shooting steps. Images already uploaded to the COMMAND PRO app will NOT be
affected.
Q: How do I format my SD card?
A: To format your card, first power off your camera and wait 10 seconds. Hold down
the SYNC button, and power on your camera. Continue holding the SYNC button until
you see all 3 LEDs flash red, at this point your card will be formatted.
Q: I was receiving photos before, and I am not anymore.
A: This could be caused by several things. First, press the sync button and ensure
all 3 LEDs light up green, if an LED shows red, see below. Next, log onto your
COMMAND PRO account and make sure your camera is in an ACTIVE status on a
cellular plan. If the above does not resolved your issue, please call into support at
1.888.508.5922 for further assistance.
Page 20
Publicité
