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10.Care and maintenance
The outside of the controller may be cleaned with a damp cloth. Under no circumstances should
water be introduced into the controller.
Do not use solvents for cleaning.
11.Servicing / repairs
If you observe any optical changes or damage, the device may no longer be used and must be
sent to our factory to be checked.
The device may not be opened mechanically. All repairs are carried out at our factory. Send us
the device in its original packing and original padding material together with a description of the
defect.
Cost estimates are free of charge, only forwarding charges are invoiced. If further defects are
discovered during the repair, you will be informed of these.
12.Guarantee
The warranty period is 2 years as from the date of purchase.
Any material and manufacturing defect established will be repaired free of charge during this
period. The costs for the working time required are also included in this guarantee. Any further claims
are excluded.
In the event of damage within the warranty period, send us the kiln in its original
packing including a description of the defect. Any goods returned with unpaid postage will not be
accepted. Dispatch charges will be reimbursed, in cases where the guarantee applies.
The following are excluded from the warranty
- damage caused by inappropriate handling or use (such as incorrect connection,)
- damage caused by the heat of the kiln
- transport damage
A guarantee claim does not prolong the initial warranty period either for the device or for any
replacement parts.
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