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WARRANTY
Our 24 months warranty reflects our confidence in the high
quality of our design, engineering, production and product
performance. We confirm that this product was manufactured
in accordance with the current European safety requirements
and quality standards which are applicable to this product,
and that this product is free from defects on materials and
workmanship at the time of purchase. Under the conditions
mentioned herein, this warranty may be invoked by consum-
ers in the countries where this product has been sold by a sub-
sidiary of the Dorel Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in
materials and workmanship when used in normal conditions
and in accordance with our user manual for a period of 24
months from the date of the original retail purchase by the
first end-user customer. To request repairs or spare parts
under our warranty for defects in materials and workmanship
you must present your proof of purchase, made within the 24
months preceding the service request.
Our 24 months warranty does not apply to defects caused by
normal wear and tear, damage caused by accidents, abusive use,
negligence, fire, liquid contact or other external cause, damage
which is the consequence of failing to comply with the user
manual, damage caused by use with another product, damage
caused by service by anyone who is not authorized by us, or
if the product is stolen or if any label or identification number
has been removed from the product or has been changed.
Examples of normal wear and tear include wheels and fabric
worn down by regular use and the natural breakdown of colors
and materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact
is the authorized dealer or retailer recognized by us. Our 24
months warranty is recognized by them
your proof of purchase, made within the 24 months preceding
the service request. It is easiest if you get your service request
pre-approved by us. If you submit a valid claim under this
warranty, we may request that you return your product to the
authorized dealer or retailer recognized by us or that you ship
the product to us in accordance with our instructions. We will
pay for shipment and for return freight if all instructions are
followed. Damage and/or defects neither covered by our war-
ranty nor by the legal rights of the consumer and/or damage
and/or defects with respect to products that are not covered
by our warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer
legislation, which may vary from country to country. The
rights of the consumer under applicable national legislation
are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are regis-
tered in The Netherlands under company number 17060920.
Our trading address is Korendijk 5, 5704 RD Helmond, The
Netherlands, and our postal address is P.O. Box 6071, 5700 ET
Helmond, The Netherlands.
The names and address details of other subsidiaries of the
Dorel group can be found on the last page of this manual
and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove
or change labels or identification numbers are considered
unauthorized. Products purchased from unauthorized
retailers are also considered unauthorized. No warranty
applies to these products since the authenticity of these
products cannot be ascertained.
17 17
. You must present
(1)
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