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4. Troubleshooting
Issue
Bed cannot be adjusted
using positioning buttons
Bed height adjustment
failure
Back plate cannot be
lowered from upright
position
The guardrail cannot be
adjusted
Casters can't turn
Unable to install head and
foot board
Possible reason
Did not power on
Motor is powered off,
Motor malfunction
Power plug isn't plugged
correctly
Control system malfunction
Motor is powered off
Motor malfunction
Power plug isn't plugged
correctly
Power box malfunction
Control system malfunction
Foreign objects under the
backplane or in the drive unit
Dirty guardrail lock
Side rail safe lock malfunction
The rotating shaft is stuck by
strips of dirt
Malfunction of the internal
mechanism of the caster
Wrong installation method
Mechanical malfunction
22
Troubleshooting
Press power on button
Check power cords
Replace motor, see 3.4
Plug in power plug correctly
Contact technical support
Check power cords
Replace motor, see 3.4
Plug in power plug correctly
Contact technical support
Contact technical support
Remove foreign objects
Clean the locking mechanism
Replace side rail, see 3.3
Clean the rotating mechanism
Replace caster, see 3.1
Check the locking mechanism,
properly position the head and
foot board, see 1.2
Contact technical support
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