en-us Troubleshooting
17 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
Troubleshooting
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
Improper repairs are dangerous.
Repairs to the appliance should only be performed by
▶
authorized service providers.
Issue
The appliance is not cooling, the
displays and lighting are lit.
The LED lighting does not work.
Home Connect® is not working
properly.
"E" or "d" appears on the
temperature display.
A warning signal sounds and
flashes.
The door alarm is switched on.
A warning tone sounds and the
temperature display (freezer
compartment) and flash.
The temperature alarm is switched
on.
28
Cause and troubleshooting
Showroom mode is switched on.
Press and hold for 15 seconds until three audible signals sound.
1.
a The lighting on the control panels and the interior lighting switch themselves off
briefly.
a flashes and a warning signal sounds.
Press .
2.
After a short time, check whether your appliance is cooling.
3.
Various causes are possible.
Call customer service.
▶
→ "Customer Service", Page 31
Various causes are possible.
Go to www.home-connect.com.
▶
The electronics have detected a fault.
Switch off the appliance. → Page 14
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Switch on the appliance. → Page 14
4.
If the message still appears on the display, call customer service.
5.
→ "Customer Service", Page 31
The appliance door is open.
Close the appliance door.
▶
Various causes are possible.
Press .
1.
a The alarm is switched off.
After several hours, check whether the set freezer compartment temperature has
2.
been reached again.
External ventilation openings are covered up.
Remove any obstructions from in front of the external ventilation openings.
▶
Large quantities of fresh food have been placed inside.
Switch on Super freezing before placing a larger amount of food in the appliance.
▶
→ "Switching on Super freezing", Page 15
Only original spare parts may be used to repair the
▶
appliance.
If the power cord or the appliance power cable of this
▶
appliance becomes damaged, it must be replaced with
a special power cord or special appliance power cable,
which is available from the manufacturer or the
manufacturer's Customer Service.