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not work
My digital register and my actual
stock are different
I cannot scan the cellar QR code
The label of the wine I photograph is
not recognized by the application
Errors codes
Error codes
HH
LL
DD
EE
If any other code, such as A, B, C, D, E, G, I, J, K, M, N, O is displayed on your screen, please
contact customer service.
9. ENVIRONNMENT
This appliance is marked according to the European directive 2019/290/EU on Waste
Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate waste handling
of this product.
The symbol on the product, or on the documents accompanying the product, the Crossed Out
Wheelie Bin, indicates that this appliance may not be treated as household waste. Instead it shall be
handed over to the applicable collection point for the recycling of electrical and electronic equipment,
or, if you are buying an equivalent product, to the retailer of the new product.
The user is responsible for taking the appliance to the appropriate collection center at the end of its
useful life. Selective and appropriate collection for the recycling of no longer used appliances and
their disposal and destruction in an environmentally friendly manner, helps to prevent potential
negative effects on the environment and health, and encourages the recycling of materials used to
make the product.
During disposal, or in the context of a resale, the user's personal data is protected, without action on
his part. These data are not saved in the cellar but on an external server. No information transmitted
during normal use of the cellar can be used after its disposal.
In the context of a resale of the device, the new user must scan the QR code of the master unit and
follow the mandatory pairing procedure. This procedure overwrites data previously stored on the
the screen. Unlock by pressing the key with the padlock symbol
for 3 seconds to unlock the control panel
Did you make any modification during a power break?
Check in Vinotag application FAQ how to resolve your stock
discrepancies.
Prefer the scan of the QR code present at the bottom of the
quality sheet of your cellar. Place the quality sheet on a dry, flat
support in the light to facilitate scanning of the QR code.
if you have difficulty scanning the cellar QR code (under the
masterbox), we advise you to turn on the LED light in the wine
cellar, increasing the level brightness you will find it easier to
detect the QR code with your phone. For phones that need a
certain distance to focus, you can pull out the top shelf of your
cellar to have a better distance between the lens of your phone
and the cellar QR code.
The photo taken via the application must be of good quality (not
blurred), the photo must be taken so that the wine label fills in
the white frame of the application. If that still doesn't work, try
taking a close-up photo of just the name of the wine.
Meaning
High temperature alarm
Low temperature alarm
Device in defrost
Temperature probe fault
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